Enquiries Officer

About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services. 

About the role 

Enquiries Officers deliver frontline services by receiving, evaluate and respond to phone calls, and online enquiries from consumers, renters, businesses and rental providers. Enquiries Officers respond by providing information and advice on the suite of legislation, and front-line compliance in our dispute services.

Is this the role for you?

• Do you love customer service?
• Are you passionate about making a real difference to the Victorian community? 
• Looking to re enter the workforce or transitioning towards retirement?
• Interested in flexible working arrangements? 
• Work / Life balance – no weekends, public holidays or after hours work! 
• Want to work in an inbound-only contact centre? 
• No background in Australian legislation? No problem, we provide the training!  
• Ongoing support and guidance in reaching the operating environment’s common goals. 
• PLUS the option to work from home once these goals are reached. 

There are multiple Ongoing positions available. The work location for these positions is 300-304 Mair Street Ballarat with hybrid work arrangements an option once the 6 month probation is successfully completed.

Please note, the role start date will be discussed during the interview stage of the recruitment process.  

About you 

To be considered for the role, you must be able to demonstrate: 

• Exceptional customer service;
• The ability to manage difficult conversations;
• Influence and Persuasion;
• Be able to communicate with impact;
• Critical Thinking and Problem Solving.

Mandatory requirements

• Experience in Contact Centre / Customer Service Environment (desirable)
• Working Collaboratively
• Promote Inclusion.

For specific responsibilities please review the attached position description. 

This position is only open to applicants with relevant rights to work in Australia. 

How to apply
Apply before the advertised closing date 11:59pm on Wednesday, 18 March 2026. All applications should include:
a resume; and
a cover letter which addresses the key selection criteria (within three pages)

Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. 
Preferred applicants will be required to undertake pre-employment screening, including a Declaration and Consent form, a Nationally Coordinated Criminal History Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.