Fleet & CarPool Assistant

About Us  

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.    

You can find out more about our Ministers, leadership and entities here: Department of Government Services.   

About the Group 

The Business Operations Services division manages critical processes and services, providing end-to-end support for shared services customers. The Business Operations Services division is a centralised hub of expertise and leverages shared platforms and standardised processes to deliver high performing services to government and customers.  

VicFleet is a business unit within the Business Operations Services division and provides whole of Victorian Government services to departments and agencies including: vehicle leasing; insurance; vehicle registration; fleet management; short term vehicle hire; and vehicle disposal. 

About the Role  

The Victorian Government is taking action to transition to net zero emissions by 2045, and this includes a suite of initiatives to facilitate fleet decarbonisation and optimisation in support of a centralised fleet management model which will underpin the transition of the government fleet to ZEVs. To deliver on these initiatives, VicFleet is seeking a Fleet and CarPool Assistant to support the day-to-day fleet operations and CarPool short-term vehicle booking services for a range of public sector employees, emergency surge capacity, Members of Parliament and executives. 

Key Accountabilities 

• Ensure vehicles are suitably presented and ready for daily bookings, including cleaning and maintaining vehicles to a high standard, and fuelled or fully charged.  

• Provide customer centric fleet management services including assisting clients to use a range of vehicles and document any issues clients may have had with a vehicle. 

• Support the full lifecycle of operational vehicles including commissioning, utilisation, preventative maintenance, repairs, insurance claims, fuel card / charge cards, registration, car washing and cleaning, end of life replacement, safety, compliance and roadworthy requirements.  

• Support the Fleet Operations team as required using fleet related software. 

About You  

To be successful in this role, you will need to demonstrate experience the following: 

• Knowledge of or experience in a fleet operational setting.  

• Ability to demonstrate ability to deliver excellent customer focused outcomes whilst balancing commitments to internal policies, business improvements and efficiencies. 

• Ability to build relationships and interpersonal skills with a demonstrated ability to work productively, respectively and sensitively to a range of internal and external stakeholders. 

• Well developed communication skills, including an ability to communicate effectively and impart knowledge to a range of stakeholders. 

This role is an ongoing position and based in our Melbourne CBD office. This position is only open to applicants with relevant rights to work in Australia.