Lead Service Designer

About us 
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

About the role
As a Lead Service Designer, you will collaborate with Product, Engineering, Delivery, Policy and Design leaders to create compelling, personalised and accessible experiences for all Victorians.

You will lead the design of initiatives that enable low or no-touch, seamless interactions, applying human-centred design principles and universal accessibility standards.

This is a unique opportunity to shape and deliver modern, innovative government services that improve customer experience and outcomes at scale.

For specific responsibilities, please see the Position Description. 

This is a Fixed Term position available for a period of 12 months.

This position is only open to applicants with relevant rights to work in Australia. 

How to apply:
Apply before the advertised closing date 11:59pm on Monday, 13 April 2026. All applications should include: 

• a resume; and 
• a cover letter which addresses the key selection criteria (within three pages) 

Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.  

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check. 

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.