Senior Business Analyst

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.

We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.

We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Role

The Senior Business Analyst serves as a critical link between business stakeholders and agile delivery squads. The primary purpose of this senior role is to ensure Department of Government Service’s operational and project objectives are met through the delivery of well-defined, high-value features. The position is responsible for analysing, documenting, and communicating business requirements and translating them into actionable user stories and technical specifications for projects such as the Fuel Finder System, Working with Children Check (WWCC) enhancements, the Business Profile portal, and various licences and transactions supporting other government agencies and entities. 

The Senior Business Analyst also acts as a thought leader and mentor in the Business Analysis space for the Regulatory Technology area within DGS Digital Platforms. The role will help define how Business Analysis is done within the tribe and guide other Business Analysts on best practice.

The role also contributes to continuous service improvement by applying data analytics, user insights, and structured feedback to enhance service quality and delivery efficiency within the Agile framework.

Key Accountabilities

1. Facilitate workshops, interviews, and meetings to support collaborative problem-solving and validate requirements and proposed solutions.
2. Define, develop and maintain accurate documentation standards, including frameworks on how to produce business process maps, user stories, use cases, and other supporting artefacts to guide solution design and delivery.
3. Partner with senior stakeholders to gather, clarify, and document business requirements, ensuring accuracy, completeness, and alignment with business needs and user expectations.

About You

1. Extensive experience in analysing business processes and systems, applying structured techniques to identify issues and opportunities, and providing practical recommendations.

2. Strong written and verbal communication skills, with 7+ years’ experience in gathering requirements, preparing documentation, and engaging effectively with stakeholders.

3. Experience contributing to team outcomes in project or agile delivery settings, sharing knowledge, and guiding colleagues to achieve shared objectives.

About our culture

We aim to be a model employer providing an inclusive workplace that is understanding and respectful of differences such as gender, identity, race, disability or age. In addition, we are committed to supporting Aboriginal pathways between education and employment.

The Department strives to create an environment that supports a flexible and adaptive workforce. All requests for flexible working arrangements will be considered in line with operational requirements. For more information about the position and key selection criteria, please refer to the posiiton description. 

How to apply

To apply, select the ‘Apply Now’ button and provide a copy of your resume and cover letter summarising your skills and relevant experience.

Applications close at midnight on 16 March 2026. If you require a copy of this advertisement in an accessible format, please contact the Recruitment team.

Covid-19 Vaccination
DGS is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act). To support this, DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.