Senior Inspector

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

You can find out more about our Ministers, leadership and entities here: Department of Government Services. 

About the Branch

We administer over 30 legislative schemes in Victoria. We undertake our regulatory functions and provide services to support Victorians to exercise their consumer rights and ensure that businesses and rental providers do the right thing. We also fund assistance and advocacy services for consumers and renters experiencing vulnerability.

The Services and Engagement Branch of CAV is responsible for CAV’s frontline service delivery programs, including digital information services, phone and online contact services, regional services and assistance and advocacy services provided via funded community programs, for leading CAV’s stakeholder and priority communities engagement, and for providing important supports for regulator and group operations including strategy, risk, governance, planning and reporting services.

About the Role

The Senior Inspector will conduct a range of compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair Trading Act, and other legislation administered by CAV. Requiring a degree of judgement, discretion and experience, the Senior Inspector will undertake the more complex inspections of traders as they arise, including where there is a history of previous compliance breaches, or following a complaint of specific breaches. Also, the Senior Inspector will carry out residential tenancy investigations including rental assessments and non-urgent repairs as delegated under the Residential Tenancies Act. Further the Senior Inspector will perform front line dispute resolution, provide business and community education and lead or coordinate CAV campaign initiatives. The Senior Inspector will mentor CAV staff and provide leadership to workforce planning and implementation to ensure organisational strategic priorities are met. The Senior Inspector role within West Area is based in either the Geelong office or Werribee Office and will outreach to other locations across metro Melbourne and regional Victoria as required.

Key Accountabilities

• Assist the Area Manager in the coordination, planning and development of compliance activities and their implementation, including the resolution of operational problems consistent with program objectives.
• Conduct a range of more complex, as well as routine, compliance activities including investigations, inspections and the preparation of reports and briefs of evidence. This can include obtaining comprehensive written statements and affidavits for use in legal proceedings as directed by CAV, as well as issuing infringement notices.
• Monitor and prepare reports on operational activities. Prepare other reports, briefs, and correspondence on issues for management with respect to regional activities and provide the Area Manager and other stakeholders with recommendations on compliance program matters. 
• Develop and maintain productive relationships with regional stakeholders including, community agencies, local councils, businesses, and community groups and create opportunity to integrate CAV’s services with other community outreach programs.
• Provide advice, guidance, and mentoring to CAV Inspectors (VPS3) to ensure government professional standards and best practice principles are consistently upheld.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

• Experience in compliance/investigations operations including the planning, development and delivery of outreach activities based on business plans and policies.
• Demonstrated experience in the preparation of reports and the drafting of correspondence that provides clear and purposeful communication.
• Knowledge of, and/or relevant experience in legislative compliance and enforcement activities and CAV relevant legislation, regulations, policies and procedures OR capacity to learn and apply the knowledge, as required.
• Demonstrated ability to provide advice, guidance and support to others to ensure professional standards, organisational requirements and best practice principles are consistently applied.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the  Position Description.

How to apply 

Apply before the advertised closing date 11:59pm on 20th November 2026. All applications should include:  

·       a resume; and  

·       a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.