Administration and Projects Officer

About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

You can find out more about our Ministers, leadership and entities here: Department of Government Services. 

The Regulatory Services and Consumer Affairs Victoria division

Consumer Affairs Victoria (CAV) is the state’s consumer marketplace regulator. The CAV team works to create a fair, safe and competitive marketplace whether that’s shopping, renting, property sales and motor car trading to engineers, fundraising, funerals and owners’ corporations.

CAV carry out regulatory functions, support Victorians to exercise their consumer rights and ensure that businesses and rental providers are doing the right thing.

CAV also provides funded assistance and advocacy services to support people in vulnerable situations.

About the role

Reporting to the Operations Manager, Investigations and Compliance, the Administration & Projects Officer is responsible for managing and coordinating administrative activities across the branch, in particular providing high-level administrative support to the Operations Manager and the General Manager. This role also assists with learning & development initiatives and coordinates relevant compliance and enforcement projects across the branch.

Key accountabilities

• Provide high level administrative support services to the Investigations & Compliance branch, including assisting the General Manager and Operations Manager ensuring efficient coordination of branch activities, workflows and operations.
• Coordinate branch correspondence, records management, briefing materials and reporting requirements within required timeframes.
• Support onboarding, inductions, offboarding, purchasing, asset coordination and other operational functions.
• Coordinate branch compliance and enforcement projects through monitoring project actions, milestones, risks and deliverables and ensuring progress is tracked and reported appropriately.
• Support the development and implementation of branch procedures, frameworks and operational guidance materials.
• Contribute to and maintain relevant learning and development and continuous improvement tools, documentation and reports.
• Prepare briefings, correspondence and proposals for and managers within the branch, which may involve integrating information from a variety of sources in a time pressured environment.

This is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description.

How to apply 
Apply before the advertised closing date 11:59pm on Monday, 27 July 2026. All applications should include: 

• a resume; and  
• a cover letter which addresses the key selection criteria (within three pages).
  
  

Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.