Adviser, Strategic Communication

About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

Communications division
DGS’ Communication division builds and protects the department’s reputation and actively promotes its role in improving everyone’s experience of doing business and interacting with the Victorian government.

We deliver impactful strategies, effective channel governance and engaging content that supports the department’s vision, purpose and values.

We provide strategic advice and guidance on media, marketing, digital and communication (internal and external) to best position DGS and deliver informative and educational content to staff, the media, stakeholders and the community.​ 

About the role
The Adviser, Strategic Communication is part of a high-performing team developing and delivering end-to-end management of campaigns and communication projects for the Consumer Affairs Victoria portfolio. This role will mostly focus on campaigns management and reporting but will also contribute to communication strategies and plans, content series, as well as reporting and evaluation. The role will work closely with other teams across the division to evaluate campaign effectiveness and deliver a broad range of communication materials, content and services and develop practical solutions to meet stakeholder needs.

The Adviser works in collaboration with a range of partners and stakeholders including creative agencies, project managers and teams, executives, ministerial offices, and stakeholders to

support the delivery of campaign and organisational objectives.

Key Accountabilities

• Develop and deliver high-quality communication strategies and approaches to support best practice communication, including campaign and project management, approvals, reporting and evaluation, working in partnership with other teams with the division and other departments.

• Develop communication content for a range of channels and audiences, including EDMs, social media, advertising copy, web content, speeches and other materials.

• Build effective working relationships within the department and with key agency contacts and provide communication advice to department business units, regional offices, statutory entities and executives.

• Support and contribute to the management, monitoring and evaluation of campaigns, communications and engagement activities, including preparing accurate reports, briefings and other documents.

• Support and coordinate processes, including campaign approvals, planning and work allocation to ensure key communication activities are following the approved schedule and delivering required outputs.

• Plan and develop community information, awareness, and engagement strategies to build project engagement and awareness.

• Prepare accurate and well-developed reports, briefings, procurement and contract documents.

• Provide surge support for other priorities within the division where required. 
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Mandatory requirements

• Tertiary qualifications in public relations and communication, or equivalent, and/or experience in a government communication role.  

This is a Fixed Term role available until 30 July 2027.  This position is only open to applicants with relevant rights to work in Australia. 

For more information and the key selection criteria, please see the Position Description. 

How to apply:
Apply before the advertised closing date 11:59pm on Thursday, 6 August 2026. All applications should include: 

• a resume; and  
• a cover letter which addresses the key selection criteria (within three pages).

Other relevant information:
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.  

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.   

DGS actively promotes diversity, inclusion and an equal opportunity workplace. All roles at DGS can be worked flexibly, however it may differ from role to role.