Change Manager

About Us  

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.    

You can find out more about our Ministers, leadership and entities here: Department of Government Services.   

About the Group 

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery. The Onboarding Branch is responsible for the planning, evaluation and transition of demand into operations. The branch will develop onboarding approaches and manage the transition of shared services into the operations group.  

About the Role  

The Change Manager leads strategic change initiatives to support the delivery of shared services within the Department of Government Services.  This position plays a key role in delivering change and engagement activities to embed change within operational areas and achieve strong user adoption. The role focuses on the people side of change, including business processes, systems, organisational structures, and training. The role will work closely with the Departments communications team.   

Key Accountabilities 

1. Develop and execute a comprehensive change management strategy, including communication, training, and stakeholder engagement plans such as meetings, workshops, focus groups, training sessions and presentations. Working closely with the department communications team.   

2. Establish and maintain strong networks with a range of key stakeholders across DGS and departments. Use these relationships to actively promote and drive change adoption.   

3. Conduct Change Analysis and Change Impact Assessments using change methodologies to support change management activities.  

4. Measure and report on the effectiveness of change management activities. Use feedback and data to adjust strategies and ensure continuous improvement 

About You   

To be successful in this role, you will need to possess the following attributes: 

• Strong strategic planning and business planning skills aligned with organisational frameworks and long-term goals and strong demonstrated experience in developing and managing comprehensive change management strategy.  

• Thought leadership in onboarding, with the ability to assess broader risks, context and stakeholder needs. 

• Strong senior stakeholder engagement and relationship management skills. 

• Ability to develop and implement strategic onboarding frameworks and plans. 

• Focus on addressing systemic issues and delivering sustainable, long-term outcomes. 

This role is fixed term for two years. This position is only open to applicants with relevant rights to work in Australia.  

For more information, please see the  Position Description.   

How to apply   

Apply before the advertised closing date 11:59pm on 9 September 2026. All applications should include:    

·       a resume; and    

·       a cover letter which addresses the key selection criteria (within three pages).  

Other relevant information  

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.