Lead Investigator

Lead Investigator, Investigations & Compliance

 About us 

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  
 

About the role 
This role sits within Consumer Affairs Victoria and reports to the Team Manager, Investigations and Compliance. The Lead Investigator will have background and experience in leading investigations culminating in enforcement interventions (including submission of briefs of evidence for legal proceedings in the criminal, civil, and tribunal jurisdictions), using a range of risk-based compliance and enforcement tools and approaches. The role includes leading complex investigations, providing guidance to staff, contributing to the strategic direction of Investigations and Compliance and participating in projects targeted at identifying non-compliance within specific areas of consumer law.

About you 

To be considered for the role, you must be able to demonstrate: 

• Technical expertise: Demonstrated experience with and knowledge of legislative enforcement activities, particularly in relation to regulation. Demonstrated ability to conduct and lead complex civil and/or criminal investigations and compile briefs of evidence in line with the AGIS standards, under minimal supervision.
• Personal attributes: Possess resilience, keeps self and others calm under pressure and is decisive in order to resolve a challenging situation. Adapts systems and processes quickly and responds appropriately to change. Can establish and support a workforce that is diverse and takes advantage of relevant knowledge and skills, creates opportunities to improve knowledge of teams in the area of diversity and inclusion.
• Meaningful outcomes: Ensures that day to day planning and work processes are in line with team/ organisation strategy, identifies and develops own and team objectives, linking strategies to actions to achieve these; guides others in strategic planning process. Builds and maintains partnerships to achieve objectives, coaches others on team and personal commitment and builds trust in partnerships through timely and quality delivery of outcomes. Assesses situations and identifies the best tools for analysing and understanding problems and facilitates discussions to navigate differences of opinion to reach a decision.
• Enabling delivery: Ability to think critically and solve problems, takes into account wider business context within business unit when considering options to resolve issues. Delivers tangible business outcomes as a result of critically evaluating problems from multiple perspectives and delivering effective solutions. Translates strategies into programs or projects that enables achievement of outcomes required; defines governance e.g., success measures, roles and responsibilities, progress monitoring) required to manage risks and maximise probability of success
• Authentic relationships: Demonstrated ability to influence and persuade, gains agreement to proposals and ideas; build behind the scenes support for ideas to ensure buy-in and ownership; uses chains of indirect influence to achieve outcomes; involves experts or other third parties to strengthen case. Possesses strong interpersonal skills, can detect the underlying concerns, interests or emotions that lie behind what is being said and done; presents as genuine and sincere when dealing with others; projects an objective view of another’s positions; uses understanding of individuals to get the best outcomes for the person and organisation.

Mandatory requirements

• Certificate IV in Government (Investigations) or equivalent is essential.
• A minimum of three years previous investigative and enforcement experience, particularly in the preparation of briefs of evidence, is preferred.
• A strong compliance background is also highly regarded.
• A current Driver’s Licence is essential.

For specific responsibilities please review the attached position description. 

This position is only open to applicants with relevant rights to work in Australia. 

How to apply 

Apply before the advertised closing date 11:59pm on XX 2026. All applications should include: 

• a resume; and 
• a cover letter which addresses the key selection criteria (within three pages) 

Other relevant information 

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.  

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check. 

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.