People Central Team Lead

About the Role

Reporting to the People Central Service Delivery Manager, the People Central Team Leader is responsible for leading the People Central team who are instrumental in managing day-to-day HR operations and maintaining people and position data on SAP SuccessFactors (branded as the VicGov People platform) for DGS, its customer departments and associated agencies.

The People Central Team Leader works closely with internal and external stakeholders to support continuous improvement on the VicGov People platform and HR processes outside of the system and ensures the People Central function provides a customer centric and efficient issue resolution experience through VGP and Salesforce service management tool.

Key Accountabilities

·       Lead and develop the People Central team, ensuring capability to deliver the services and support to the customer departments and agencies in line with service level agreements and Key Performance Indicators.

·       Lead and manage the People Central team to ensure the timely and accurate processing of system workflows, queries and requests, ensuring the accurate resolution of manager and employee queries, either within the SAP SuccessFactors Employee Central (EC) module or the Salesforce service management system.

·       Actively engage and maintain relationships with key stakeholders including department and agency clients, Workplace Relations, P&C Business Partnering, Recruitment and Payroll to ensure the team is working collaboratively.

·       Continuously review current processes to identify and implement business process improvements which ensure best practice, compliance, resolve recurring customer issues and align with the shared services service catalogue.

·       Ensure organisational establishment data is accurately maintained within SAP SuccessFactors (EC) and undertake education activities on the correct application of its functionality with business areas as needed.

·       Support the People Central Service Delivery Manager to produce People Central performance reporting.

·       Partner with the central system support team to implement updates, undertake testing and advise on the impact of system change requests on DGS.

About You

We are seeking applicants who have demonstrated high levels of experience in managing workflows and transactions on the SAP SuccessFactors system and working in a service delivery team, responding to customer queries on a service management system. A high level of attention to detail and knowledge of processing employee lifecycle transactions, such as onboarding, transfers, and employee data changes, maintenance of organisational structures with SuccessFactors is critical.

Experience leading teams is critical, directing team members in a highly deadline driven and fast-paced environment and helping the team manage competing priorities, organising their daily work and overcoming barriers to ensure service delivery is uninterrupted.

·       This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

·       For more information, please see the Position Description

·       How to apply 

·       Apply before the advertised closing date 11:59pm on Tuesday, 28 April 2026. All applications should include:  

o   a resume; and  

o   a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.