People and Culture Adviser

About Us 

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.   

You can find out more about our Ministers, leadership and entities here: Department of Government Services.  

About the Group 

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery. 

About the People Operations Branch

1. The People Operations Team supports the Department of Government Services, customer departments and portfolio agencies by delivering responsive, accurate and customer-focused people services across the employee lifecycle. The team provides operational support across recruitment, onboarding, employee movements, payroll, HR systems and workforce reporting, contributing to a seamless employee experience and an efficient, high-performing and engaged workforce.

About the Role 

Reporting to the People Central Team Leader, the P&C Adviser provides advice, and system support to customers across the cluster and is accountable for day-to-day maintenance and management of employee related information in SAP SuccessFactors particularly in the Employee Central (EC) module.

Key Accountabilities  

1. Work with the People Central Service Delivery Manager and Team Leader to provide support and response to day-to-day HR questions and queries, using the Salesforce system to resolve tier 2 customer queries and tier 1 escalations. ​
2. Support workforce planning and establishment management by maintaining and updating the organisational structure with SAP SuccessFactors (Employee Central).​
3. Escalate any SAP SuccessFactors system issues unable to be resolved by the P&C Service Delivery Team or tier 1 support teams.​
4. Prepare succinct and high-quality briefs, reports and other correspondence on a range of employment and workforce issues within tight timeframes.​

About You 

To be considered for the role, you must be able to demonstrate:  

• Communication: strong communication skills with both internal and external stakeholders; ability to tailor communications according to the audience and/or audience preference with the ability to influence and negotiate with stakeholders at varying levels. 
• Flexibility and adaptability: ability to take on a range of tasks and adjust approach and priorities to suit to changing requirements and the ability to multi-task and manage multiple priorities.
• Systems Thinking: understands system workflows and impacts of particular courses of action on other parts of the system, function or team more broadly.
• Transactional Processing: exercises a high level of attention to detail when processing employee lifecycle changes, such as onboarding, transfers, and employee data changes, as well as the delivery of data entry and maintenance of organisational structure within the VicGov People system.

• Exposure to working in a governmental context is preferred.
• Experience working on HR Systems, maintaining organisational establishments and position data, managing workflows within a HR information system is required.
• Experience using Salesforce or a relevant service management tool to manage customer queries and requests is desirable.

We have two ongoing roles available. For more information, please see the Position Description.  This position is only open to applicants with relevant rights to work in Australia.  

How to apply  

Apply before the advertised closing date 11:59pm on Sunday 22nd of November. All applications should include:   

·       a resume; and   

·       a cover letter which addresses the key selection criteria (within three pages). 

Other relevant information 

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.