People and Culture Officer

About Us 

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.   

You can find out more about our Ministers, leadership and entities here: Department of Government Services.  

About the Group 

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery. 

About the People Operations Branch

The People Operations Team supports the Department of Government Services, customer departments and portfolio agencies by delivering responsive, accurate and customer-focused people services across the employee lifecycle. The team provides operational support across recruitment, onboarding, employee movements, payroll, HR systems and workforce reporting, contributing to a seamless employee experience and an efficient, high-performing and engaged workforce.

About the Role 

Reporting to the People Central Team Leader, this role plays an important role in day-to-day maintenance and management of information in SAP SuccessFactors particularly in the Employee Central (EC) module. The EC module contains information on position management, organisational structures, employee information and workflows related to approvals for actions by delegates in the system. This role is responsible for processing high volume transactions received via Salesforce and workflows and ensure the employee data is accurately updated on Employee Central.

Key Accountabilities  

• Process requests within SAP SuccessFactors (EC), received via People Central and ticketing systems with defined SLAs in line with the relevant delegations to ensure compliance.
• Provide quality customer service and demonstrate flexible problem solving through effective communication, offering timely responses to employees through service management systems, including Salesforce.
• Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and relevant requirements.
• Maintain the accuracy and integrity of employee data in the HR information system (SAP SuccessFactors).

About You 

To be considered for the role, you must be able to demonstrate:  

• Communication: strong communication skills with both internal and external stakeholders; ability to tailor communications according to the audience and/or audience preference.
• Flexibility and adaptability: ability to take on a range of tasks and adjust approach and priorities to suit to changing requirements.
• Critical Thinking and Problem Solving: resolves issues through understanding and interpretation of existing processes and guidance, applying critical thinking and problem-solving concepts in the right context.
• Systems Thinking: understands system workflows and impacts of particular courses of action on other parts of the system, function or team more broadly.

Mandatory/desirable requirements

• Experience with high volume processing of workflows, queries and requests.
• Experience using Salesforce or an equivalent service management tool to manage customer queries and requests.
• Experience maintaining organisational establishments and position data within a HR information system is desirable.

We have two ongoing roles available. For more information, please see the Position Description. This position is only open to applicants with relevant rights to work in Australia.  

How to apply  

Apply before the advertised closing date 11:59pm on Sunday 22nd of November. All applications should include:   

·       a resume; and   

·       a cover letter which addresses the key selection criteria (within three pages). 

Other relevant information 

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.