Program Officer, Portfolio Outcomes

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

You can find out more about our Ministers, leadership and entities here: Department of Government Services. 

About the Group

The purpose of this group is to make it easier for customers and businesses to engage with government. It is accountable for strategy and policy development, regulatory design, sector support and program design and the delivery of regulatory services to – and in the best interests of – Victorians. It aims to provide consistently great customer experiences in the delivery of scalable, efficient and effective services. Managing the delivery of services with a balance of expertise and speed, while driving the digital transformation of those services.  

About the Role

As a Program Officer, Portfolio Outcomes in the Group Strategy Projects team, you will support the monitoring, coordination and reporting of program and project activity across the Consumer Affairs and Local Government Group. You will play an important role in tracking progress against portfolio priorities, supporting the team to identify risks and issues as they emerge, and contributing to the preparation of timely and accurate reporting for senior management and key stakeholders.

Working under the direction of the Principal Advisor and Senior Policy Officers, you will assist in developing and maintaining tools and frameworks that support portfolio oversight and evidence-based decision making. You will contribute to financial and service data analysis, forecasting and trend monitoring activities, helping the team to stay across contemporary developments in consumer affairs and local government sectors.

You will support consultation and engagement activities across the branch, and assist in preparing briefings, communications and materials that convey portfolio progress and outcomes to a range of audiences. You will work collaboratively with colleagues across the Group and with external stakeholders to support the effective delivery of programs to time and budget.

You will be a developing professional with strong data analysis skills and an interest in program and portfolio management. You will bring attention to detail, an ability to manage competing priorities, and a curiosity about the policy areas that shape outcomes for consumers and local communities across Victoria. You will have a willingness to develop your skills in evidence-based practice, strategic reporting and stakeholder coordination in a dynamic, project-based environment.

About You

To be successful in this role, you must have –

Personal Attributes

• Resilience, flexibility and adaptability: Demonstrates resilience, adaptability, and a collaborative approach by responding constructively to feedback, embracing changing priorities, and working effectively across teams.

Meaningful Outcomes

• Strategic Planning: Ensures that day to day planning and work processes are in line with team/organisation strategy; identifies and develops own and team objectives linking strategies to actions to achieve these; guides others in strategic planning process.
• Partnering and Co-creation: Identifies and partners with users/stakeholders/experts to ensure active collaboration in the design process to understand user needs, obtain ideas, insights and input. Work with stakeholders/users to build prototypes and coordinate testing to validate the strategy, program or product. Ensures decisions are made within agreed timeframes.

Enabling Delivery

• Critical Thinking, problem solving and project deliver: You will use strong critical thinking and problem-solving skills to analyse complex issues, interpret available information, and make well-informed decisions, consulting with others where appropriate. You will also play a key role in delivering projects by planning and coordinating activities, providing guidance to team members, monitoring progress, and proactively addressing risks or issues to achieve agreed outcomes.

Authentic relationships

• Customer Focus: Monitors customer satisfaction to gain critical insights; looks for continuous improvement opportunities and ways to innovate.

For more information, please see the Position Description.

This position is only open to applicants with relevant rights to work in Australia.

How to apply 

Apply before the advertised closing date 11:59pm on Monday 27 July 2026. All applications should include:  

·       a resume; and  

·       a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.