Registry Officer

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

You can find out more about our Ministers, leadership and entities here: Department of Government Services. 

About the Group

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery. The group uses industry-leading delivery principles for shared services and supports the development of sustainable and efficient whole-of-Victorian Government (WOVG) shared services.

About the Role

As a Registry Officer at the Registry of Births, Deaths and Marriages (BDM), you play a vital role in delivering essential services to Victorian communities by processing and registering life events, issuing certificates and supporting customers through significant life moments. Reporting to a Team Manager, you provide timely, accurate and customer focused services, responding to enquiries and resolving issues from members of the public, stakeholders and business partners. Working with empathy and professionalism, you represent BDM in every customer interaction and contribute to a positive service experience and quality outcomes. Registry Officers are adaptable, collaborative and to multi-skilled, working across a range of operational functions to support an integrated and responsive service. Success in this role requires flexibility, strong customer service skills, attention to detail and a commitment to supporting the registration, customer engagement and processing functions across the BDM Operations portfolio.

Key Accountabilities

1. Demonstrate commitment to BDM’s purpose of recognising, recording and protecting Victoria’s significant life events by delivering customer focused services that reflect Victorian Public Sector values and comply with the VPS Code of Conduct.
2. Process and assess registration, applications and amendments relating to life events in accordance with legislation, policy and operational procedures, exercising sound judgement to determine eligibility, compliance and registration outcomes within delegated authority.
3. Deliver responsive, empathetic and professional customer service through multiple channels, including telephone, email and digital platforms, resolve customer enquiries, requests and complaints efficiently to achieve positive customer outcomes.
4. Build and maintain effective working relationships with customers, government agencies, community organisations and other stakeholders, providing accurate information and advice regarding BDM services, processes and legislative requirements.
5. Maintain the integrity, accuracy and security of registry records by ensuring applications, registrations and amendments meet legislative and policy requirements and undertaking appropriate follow-up action on incomplete, non-compliant or complex matters.
6. Contribute to continuous improvement initiatives by identifying opportunities to enhance service delivery, operational processes and the customer experience, and supporting the implementation of improvements.
7. Work collaboratively across operational functions to support service priorities, manage demand and achieve team objectives, sharing knowledge and contributing to a positive, inclusive and high-performing team culture.
8. Support the delivery of operational priorities and new service offerings, including the facilitation of civil marriage ceremonies at the Victorian Marriage Registry, and undertake additional duties as required to support organisational objectives.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

• Demonstrated experience delivering customer service and processing applications, transactions or enquiries in a high-volume operational environment is highly desirable.
• Ability to interpret and apply legislation, policies, procedures and work instructions to achieve accurate and timely outcomes.
• Well-developed communication skills and the ability to work across multiple systems while maintaining attention to detail and customer focus.   

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the  Position-Description 

How to apply 

Apply before the advertised closing date 11:59pm on 18 November 2026. All applications should include:  

·       a resume; and  

·       a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.