Regulatory Officer

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

You can find out more about our Ministers, leadership and entities here: Department of Government Services. 

Consumer Affairs and Local Government

We are responsible for policy development, regulatory design and administration, system and program design, and the delivery of services in the best interest of Victorians, Our work spans across both the Consumer Affairs and Local Government ministerial portfolios. We work together to identify strategic priorities, drive system and regulatory reform and coordinate our department's emergency management responsibilites to improve practical outcomes for the community.

About the Role

The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.

Reporting to the RTS Team Leader, Regulatory Officers are responsible for the timely and accurate execution of tasks in line with legislation and operational policies associated with CAV’s licensing and registration schemes.

Regulatory Officers also provide information to clients both verbally and in writing and accurately and promptly maintain CAV’s record management databases and resources.

Key Accountabilities

• Carry out tasks associated with the RTS’ regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients, so as to meet or exceed RTS goals and targets.
• Apply legislative requirements and operational policies to processing and decision-making responsibilities ensuring procedures, policies and performance standards are adhered to.
• Update, maintain and utilise electronic records and databases in accordance with RTS operational policy and departmental records management policies, procedures and business rules.
• In accordance with operational policy and departmental records management policies, procedures and business rules, process incoming mail and matters creation for Consumer Affairs Victoria.
• Effectively and efficiently respond to queries and requests received from clients, regarding matters such as legislative requirements and the progress of pending applications and other processes.
• Assist other teams and workflows within the RTS to ensure all tasks are carried out in a timely and effective manner possible.
• Request further information as required to complete applications or transactions.
• Undertake routine financial processes including receipt of fees.
• Prepare or provide advice, file notes and routine correspondence adhering to RTS resources and procedures.
• Under the direction of Team Leaders and other relevant colleagues, assist with team development and business.

Mandatory requirements

• Computer Skills – ability to effectively use departmental computer systems for basic word processing, email, appointment scheduling, and internet and intranet functions.

There are 4 x ongoing positions available. These positions are only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description

How to apply 

Apply before the advertised closing date 11:59pm on Tuesday, 03 November 2026. All applications should include:  

• a resume; and  
• a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.