Senior Adviser, Regulatory Data and Insights

About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

You can find out more about our Ministers, leadership and entities here: Department of Government Services. 

The Regulatory Services Division
The Regulatory Services Division oversees all portfolio regulation and compliance statutory functions and their operations. The Division comprises of Consumer Affairs Victoria and business licensing functions including the new Business and Professions Regulator.  

As the Victorian regulator of the Australian Consumer Law; residential tenancies; and multiple industry sectors, the Regulatory Services division includes the Director, Consumer Affairs Victoria CAV division has a broad regulatory remit. Within its remit, the division works to prevent harm to consumers and businesses through a risk-based, intelligence-led, and outcomes focused compliance approach. Division activities strongly emphasise voluntary compliance; prevention; and careful targeting of enforcement action towards those that do most harm.  

In turn, the Regulatory Services division provides consumer and renting services (such as information and advice; rent reviews; community programs); licensing and registration functions; and compliance monitoring and enforcement to help ensure a fair, safe and competitive marketplace in Victoria. 

This Division also includes local government regulatory functions including local government investigation/interventions to support the Minister, the new Local Government Fair Jobs Code regulator and the Principal Councillor Conduct Registrar. 

About the Role
The Senior Advisor, Regulatory Data and Insights is a key member of the Regulatory Data Insights function, responsible for leading business engagement, requirements discovery, reporting, and product ownership for CAV’s regulatory data and intelligence initiatives. The role acts as the primary interface between business stakeholders, data specialists, and technology teams, ensuring data solutions are fit for purpose, user-centred, and aligned to organisational priorities.

Reporting to the Manager, Regulatory Information and Insights, the Senior Advisor, Regulatory Data and Insights will translate business requirements into clear functional specifications, user stories, and product specifications that guide the development of business reports, data models, dashboards, intelligence products, and digital tools. The role contributes to unlocking actionable insights from CAV’s regulatory, compliance, and operational datasets by ensuring solutions are well-designed, user-validated, and support evidence-based decision-making.

The Senior Advisor, Regulatory Data and Insights role will develop and maintain strong collaborative relationships with key CAV stakeholders and play a key role in prioritising work, refining product backlogs, supporting project and change delivery.

Key Accountabilities

• Lead the business engagement and reporting stream within the Regulatory Information and Insights function to understand, document, and prioritise regulatory, operational, and intelligence needs across CAV’s business areas. 
• Lead the identification and translation of business requirements into technical and functional specifications, user stories, acceptance criteria, and workflows to guide data engineers, analysts, and data initiative teams. 
• Act as a product owner for the creation and maintenance of reports, data, and analytics products, including maintaining product vision, backlog prioritisation, user validation, and iteration of features based on stakeholder feedback.
• Develop and maintain artefacts including requirement documents, business rules, user guides, process maps, and service delivery documentation.
• Analyse business processes and recommend improvements that enhance reporting outputs, data quality, and enable better regulatory decision-making.
• Collaborate with managers to support planning, risk identification, implementation activities, change readiness, and reporting to leadership.
• Engage with senior internal and external stakeholders, influencing policy, operational, and regulatory decision-making, uplifting reporting capability and data literacy through authoritative insights and evidence.
  
  

Mandatory requirements

• Tertiary qualifications and/or significant relevant experience in a related field.
• Knowledge of Power BI, Microsoft Fabric, CRM/Case Management systems, or similar platforms is beneficial (not required to be a technical expert).

This is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description.

How to apply 

Apply before the advertised closing date 11:59pm on Sunday, 26 July 2026. All applications should include: 

• a resume; and  
• a cover letter which addresses the key selection criteria (within three pages).

Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.