Senior Investigator

**Recruitment - please confirm**

Senior Investigator, Investigations & Compliance

About us 

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  
 

About the role 
This role sits within Consumer Affairs Victoria and reports to the Team Manager, Investigations & Compliance. The Senior Investigator (VPS 4) is responsible for conducting investigations into significant breaches of consumer law and to contribute to compliance and enforcement actions, including Court and Tribunal actions using the department’s integrated compliance and enforcement approach. The role also includes providing guidance and expertise to less experienced colleagues.

About you 

To be considered for the role, you must be able to demonstrate: 

• Technical expertise: Demonstrated ability to compile briefs of evidence and enforcement materials in line with AGIS standards and following policy and procedures. Relevant knowledge and/or demonstrated experience in legislative enforcement activities particularly in relation to consumer. Knowledge of and experience conducting investigations across criminal, civil and tribunal jurisdictions.
• Personal attributes: Ability to give and receive frank and honest feedback and advice. Listens when ideas are challenges. Accepts changed priorities without undue discomfort and responds quickly to change. Holds self and team accountable towards being inclusive and takes corrective action when behaviours displayed do not promote inclusion.
• Meaningful outcomes: Ensures that day to day planning and work processes are in line with team/ organisation strategy and guides others through this process. Ability to partner with others and collaborate on ideas and inputs. Can assess situations and identify the best systems tools for analysing, understanding the system and addressing problems. Demonstrates innovative thinking and applies continuous improvement, reviews and analyses information to improve effectiveness and quality of work. 
• Enabling delivery: Can think critically and solve problems, through analysing available ideas and taking action in consultation with others. Defines tasks to be delivered to meet agreed outcomes, coordinates and guides others in the execution of work activities, monitors progress of tasks against plans and takes corrective action when required.
• Authentic relationships: Possess strong interpersonal skills, can proactively engage with others and see things from other’s point of view and confirm understanding. Tailors communications according to audience and audience preference and adapts style and tone to influence and persuade others and link ideas to other’s values, needs and goals.

Mandatory requirements

• Minimum 2 years previous investigative experience or enforcement experience, particularly in relation to preparing briefs of evidence, is essential
• Certificate IV (Government Investigations) or equivalent is essential 

For specific responsibilities please review the attached position description. 

This position is only open to applicants with relevant rights to work in Australia. 

 
How to apply 

Apply before the advertised closing date 11:59pm on XX 2026. All applications should include: 

• a resume; and 
• a cover letter which addresses the key selection criteria (within three pages) 

Other relevant information 

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.  

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check. 

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.