Senior Officer

About the role  

Reporting to the Project Manager Community Operations, the role will contribute to the delivery of effective compliance and monitoring activities across the state through a focus on quality assurance and regulatory capability building. Duties include administrative support and reporting, assisting the development and delivery of integrated compliance programs, and contributing to the management of resources across the state. 

The role will be required to work with key stakeholders across CAV, foster positive relationships and translate the needs of decision makers. 

Key Accountabilities  

1. Assist in the development and delivery of statewide operational training activities, supporting implementation across multiple regional locations. 

2. Support the planning and coordinated delivery of services and projects to meet Consumer Affairs Victoria and Victorian Government policy objectives, including contributing to quality assurance processes and regulatory capability building. 

3. Contribute to continuous improvement initiatives, including identifying opportunities for automation and process enhancements to improve service delivery efficiency and effectiveness. 

4. Contribute to the effective management of Community Operations assets and procurement activities, ensuring compliance with departmental financial and governance policies. 

5. Undertake other duties as required, consistent with the role and as directed by the Project Manager, Community Operations. 

Key selection criteria 

1. Demonstrated experience in a regulatory or operational environment, supporting service planning and delivery, monitoring performance, managing resources, and applying quality assurance processes to contribute to effective and compliant outcomes. 

2. Demonstrated experience supporting and delivering project work, with the ability to work with a level of autonomy, follow established project plans, coordinate activities and resources, and engage effectively with staff and internal and external stakeholders. 

3. Demonstrated commitment to the Victorian Public Service values and Consumer Affairs Victoria objectives, including building Aboriginal cultural awareness and cultural safety, and supporting accessible, inclusive and equitable services for the Victorian community. 

Technical expertise 

• Experience in workplace training delivery highly desirable. 

• Knowledge of, and or relevant experience in regulatory environment desirable.  

Personal attributes 

• Flexibility and Adaptability: Adapts systems and processes quickly to changed priorities and situations. 

• Working Collaboratively: Guides others to create a culture of collaboration; identifies, and works to overcome, barriers to knowledge or information sharing; identifies opportunities to work with other teams to deliver outcomes. 

Meaningful outcomes 

• Innovation and Continuous Improvement: Seeks opportunities for continuous improvement and ways to innovate; offers suggestions and ideas, encourages others to do the same; leverage on existing continuous improvement systems and procedures to improve outcomes, quality and efficiency of work; creates space for learning and innovation by seeking for input and feedback from others 

Enabling delivery 

• Project Delivery: Translates strategies into programs or projects that enables achievement of outcomes required; defines governance e.g. success measures, roles and responsibilities, progress monitoring) required to manage risks and maximise probability of success. 

Authentic relationships 

• Influence and Persuasion: Gains agreement to proposals and ideas; build behind the scenes support for ideas to ensure buy-in and ownership; uses chains of indirect influence to achieve outcomes; involves experts or other third parties to strengthen case. 

• Interpersonal Skills: Detects the underlying concerns, interests or emotions that lie behind what is being said and done; presents as genuine and sincere when dealing with others; projects an objective view of another’s positions; uses understanding of individuals to get the best outcomes for the person and organisation. 

People leadership  

• Managing People: Holds self and team accountable to public sector values and agreed performance standards; supports achievement of outcomes by anticipating and resolving issues; establishes and implement actions to increase level of people engagement; creates opportunities for recognising performance. 

• Lead and Navigate Change: Implement structured change management initiatives at an organisational level; clarify purpose and benefits of change to staff and provide leadership in times of uncertainty. 

Mandatory requirements 

• A relevant tertiary qualification is desirable but not essential.  

• As the role may require regional travel, a current Victorian Driver Licence is desirable. 

What we can offer 

You will have the exciting and rare opportunity get involved in building a modern and innovative government department, that will transform government services. You will be working with a growing team of enthusiastic professionals with highly skilled leaders in an environment that will support your growth and development. You’ll also be able to build connections across the Victorian Public Sector. 

DGS is a diverse and inclusive workplace and is committed to providing flexible working arrangements.