Senior Policy/Project Officer

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

You can find out more about our Ministers, leadership and entities here: Department of Government Services. 

About the Branch/Group

The Consumer Affairs and Local Government (CALG) group improves how customers and businesses engage with government through strategy, policy, regulatory design, and service delivery. Within CALG, the Portfolio Strategy, Planning and Performance Division provides strategic direction, delivers priority projects, and uses data, evaluation, and governance to improve outcomes across the portfolio. The Regulator Innovation Branch leads the design and implementation of new and reformed regulatory functions, working across government and with stakeholders to develop effective, practical, and sustainable regulatory frameworks.

About the Role

As a Senior Policy and Project Officer, you will lead the development of regulatory strategy and the design of new and reformed regulatory functions, providing expert policy advice to inform regulatory frameworks, legislation, and government decision-making. You will independently manage complex policy and project workstreams, translating policy intent into practical, evidence-based regulatory models while navigating ambiguity, competing priorities, and cross-government interdependencies.

Working collaboratively across government, you will build strong stakeholder relationships, lead consultation, and prepare high-quality briefings, Cabinet submissions, and strategic advice. You will identify emerging issues, support the delivery of practical reform solutions, and contribute to a culture of collaboration, continuous improvement, and excellence in regulatory design and project delivery.

Key Accountabilities

• Advocates policy options
• Independently work on complex projects with minimal direction and monitoring
• Manages consultation processes including engagement with key stakeholders.
• Negotiates with stakeholders, peers, industry bodies and other government agencies with the objective of gaining co-operation, influencing views and meeting timelines for deliver
• Innovative thinking and analysis influences developments within area of responsibility.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

Technical Expertise

• Strong policy development, project management, and program delivery skills.

Key Capabilities

• Collaboration and Inclusion: Builds collaborative relationships across teams, promotes knowledge sharing, and fosters diverse and inclusive workplaces.
• Policy Development: Designs and communicates effective policy solutions, develops strong business cases, and considers strategic, community, and cross-government impacts.
• Critical Thinking and Project Delivery: Solves complex problems by considering broader business contexts, implements sustainable solutions, and delivers projects with clear governance, risk management, and measurable outcomes.
• Communication and Relationships: Builds genuine, productive relationships, communicates complex and sensitive information clearly, and influences stakeholders with credibility.

Desirable Experience

• Experience in regulatory or compliance environments.
• Ability to interpret legislation, regulations, or policy and translate them into practical guidance, education, or training materials.
• Experience creating user-focused resources such as fact sheets, training, and communications that improve understanding and compliance.
• Knowledge of digital or service design principles, with a focus on accessibility, usability, and user needs.
• Ability to simplify complex requirements into practical, easy-to-use tools and resources for end users.

There are three ongoing positions available. These positions are only open to applicants with relevant rights to work in Australia.

You must be an Australian citizen, as this role requires a security clearance.

For more information, please see the Position Description

How to apply 

Apply before the advertised closing date 11:59pm on Thursday August 6. All applications should include:  

·       a resume; and  

·       a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.