Senior Regulatory Officer

About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services. 

About the role 
The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.Reporting to the RTS Team Leader, Senior Regulatory Officers (SROs) are responsible for the timely and accurate processing of applications and other routine processes in line with statutory requirements for various licensing and registration schemes administered by CAV.SROs also provide information to clients both verbally and in writing and accurately record information in CAV’s licensing and registration databases.

Key Accountabilities include:

• Perform more complex processing tasks associated with RTS’ regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients (individuals and entities).
• Uses knowledge of relevant legislation, regulations, policies and processes and exercises professional judgement in making decisions and shares ideas and experiences to contribute to RTS goals and targets.
• Prepare recommendations on more complex matters for consideration by others (such as the Business Licensing Authority or the Motor Car Traders Claims Committee).
• Conduct quality assessments of work conducted by RTS colleagues, ensuring that all relevant policies, procedures and business rules have been adhered to.

About you

To be considered for the role, you must be able to demonstrate:

• Communication – Produce a range of more complex business correspondence and reports presenting clear, factual and pertinent information based on knowledge, research and analysis.
• Confidently conveys information, using persuasion and bargaining as required, to provide clear and persuasive information and respond effectively to audience in a tactful, respectful, yet firm manner.
• Interpersonal Skills – Seeks to understand issues, needs and motivations of others and establishes trust and mutual respect in support others and providing information and decisions in a sensitive and considerate manner.
• Problem Solving – Develops operational responses to recurring issues based on knowledge and expertise, based on an accurate appraisal of facts, causes, assumptions, and different points of view.
• Self-Management – Plans and prioritises work of self and others and seeks to understand alternate views and circumstances in order to address personal preference or bias and select the most effective method to ensure targets are achieved.
• Service Excellence – Works to ensure services delivered are of superior quality, addressing issues promptly and effectively and encouraging team members to take pride in their work and seek to continually improve service provision.

Technical Expertise

Experience in applying legislation and operational policy to service delivery processes. For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.  

How to apply

Apply before the advertised closing date 11:59pm on Sunday, 29 March 2026. All applications should include:a resume; and a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated. 

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.