Senior Regulatory Officer

About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the group
The Consumer Affairs and Local Government Victoria group is responsible for policy development; regulatory design and administration; system and program design; and the delivery of services in the best interest of Victorians. Spanning both the Consumer Affairs and Local Government portfolios, the group identifies strategic priorities, drives system and regulatory reform and coordinates DGS’ emergency management responsibilities to improve practical outcomes for the community.  

About the role
The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.

Reporting to the RTS Team Leader, Senior Regulatory Officers (SROs) are responsible for the timely and accurate processing of applications and other routine processes in line with statutory requirements for various licensing and registration schemes administered by CAV.

SROs also provide information to clients both verbally and in writing and accurately record information in CAV’s licensing and registration databases.

Key Accountabilities

• Perform more complex processing tasks associated with RTS’ regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients (individuals and entities).
• Uses knowledge of relevant legislation, regulations, policies and processes and exercises professional judgement in making decisions and shares ideas and experiences to contribute to RTS goals and targets.
• Prepare recommendations on more complex matters for consideration by others (such as the Business Licensing Authority or the Motor Car Traders Claims Committee).
• Conduct quality assessments of work conducted by RTS colleagues, ensuring that all relevant policies, procedures and business rules have been adhered to.
• Assist in both the maintenance and management of records and database workflows in accordance with RTS operational policy and departmental records management policies, procedures and business rules.
• Under the direction of Team Leaders and other relevant colleagues, assist with team development, quality assessment and business improvement activities as required.
• Effectively and efficiently respond to more complex enquiries and requests received from clients, regarding legislative requirements, pending applications and other processes and provide guidance to others on enquiries.
• Prepares more complex business correspondence, emails and reports based on RTS legislative and procedural knowledge.
• Working as part of a team, plan and manage own work priorities and output so as to achieve RTS targets and shared goals.

This is an ongoing position. The position is only open to applicants with relevant rights to work in Australia. 

For more information and the key selection criteria, please see the Position Description. 

How to apply:
Apply before the advertised closing date 11:59pm on Tuesday, 6 October 2026. All applications should include: 

• a resume; and  
• a cover letter which addresses the key selection criteria (within three pages).

Other relevant information:
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.  

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.   

DGS actively promotes diversity, inclusion and an equal opportunity workplace. All roles at DGS can be worked flexibly, however it may differ from role to role.