Team Manager, Investigations & Compliance

About us 

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  
 

About the role 
This role sits within Consumer Affairs Victoria and reports to the General Manager, Investigations & Compliance. The Team Manager is an integral part of the Investigations & Compliance leadership team and leads one of four investigation teams that conduct investigations and compliance activities culminating in enforcement interventions (including submission of briefs of evidence for legal proceedings in the criminal, civil, and tribunal jurisdictions). This role works with the team to use and apply a range of risk-based compliance and enforcement tools and approaches. The role includes oversight of complex investigations, providing guidance to staff and contributing to the strategic direction of the branch and Compliance & Enforcement.

About you 

To be considered for the role, you must be able to demonstrate: 

• Technical expertise – relevant knowledge and/or demonstrated experience in legislative enforcement activities particularly in relation to consumer protection and a demonstrated capacity to lead and develop diverse teams in a complex criminal and civil legislation-based environment. Knowledge of and experience conducting investigations across criminal, civil and tribunal jurisdictions.
• Personal attributes – strong resilience with an ability to keep others calm under pressure and remain decisive under challenging environments. Adaptable to changes in systems and processes, changing priorities and situations. Demonstrated ability to establish workforce inclusion, take advantage of relevant knowledge and skills and create opportunities for team members to learn and improve their knowledge.
• Enabling delivery – demonstrated ability to think critically and problem solve, considering the wider business context when making decisions and resolving issues. Proactively identifies recurring problems and prevents future recurrence by integrating solutions into work processes. Demonstrated ability to deliver results, ensuring the team delivers outcomes and works within expected timelines.
• Authentic relationships – strong interpersonal skills that enable you to detect underlying concerns, address issues before they escalate and present as sincere and genuine in your dealings with others. Ability to understand others to get the best outcomes for individuals and the organisation. Skills in gaining agreement to proposals and ideas and influencing to achieve appropriate outcomes
• People leadership – strong people management skills and an ability to hold self and team accountable, implements actions to increase and maintain people engagement and recognises performance. Experience developing staff capability, monitoring performance, providing timely and constructive feedback and empowering others to accomplish tasks. Appropriately delegates tasks as required and ensures the team is managed appropriately through effective planning and mobilising of resources.

Mandatory requirements

• Minimum five years previous investigative and compliance/ enforcement experience is essential.
• Certificate IV in Government (Investigations) or equivalent is essential.
• Demonstrated experience managing teams in a regulatory environment

For specific responsibilities please review the position description. 

This position is only open to applicants with relevant rights to work in Australia.

How to apply:

Apply before the advertised closing date 11:59pm on Monday, 27 April 2026. All applications should include: 

• a resume; and 
• a cover letter which addresses the key selection criteria (within three pages) 

Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.  

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check. 

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.