Senior Officer, Regulatory Assurance and Capability

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

You can find out more about our Ministers, leadership and entities here: Department of Government Services. 

About the Branch/Group

The purpose of this group is to make it easier for customers and businesses to engage with government. It is accountable for strategy and policy development, regulatory design, sector support and program design and the delivery of regulatory services to – and in the best interests of – Victorians. It aims to provide consistently great customer experiences in the delivery of scalable, efficient and effective services. Managing the delivery of services with a balance of expertise and speed, while driving the digital transformation of those services.   

The Regulatory Services Division oversees all portfolio regulation and compliance statutory functions and their operations. The Division comprises of Consumer Affairs Victoria and business licensing functions including the new Business and Professions Regulator. 

As the Victorian regulator of the Australian Consumer Law; residential tenancies; and multiple industry sectors, the Regulatory Services division includes the Director, Consumer Affairs Victoria CAV division has a broad regulatory remit. Within its remit, the division works to prevent harm to consumers and businesses through a risk-based, intelligence-led, and outcomes focused compliance approach. Division activities strongly emphasise voluntary compliance; prevention; and careful targeting of enforcement action towards those that do most harm. 

In turn, the Regulatory Services division provides consumer and renting services (such as information and advice; rent reviews; community programs); licensing and registration functions; and compliance monitoring and enforcement to help ensure a fair, safe and competitive marketplace in Victoria. 

This Division also includes local government regulatory functions including local government investigation/interventions to support the Minister, the new Local Government Fair Jobs Code regulator and the Principal Councillor Conduct Registrar. 

About the Role

Reporting to the Project Manager Community Operations, the role will contribute to the delivery of effective compliance and monitoring activities across the state through a focus on quality assurance and regulatory capability building. Duties include administrative support and reporting, assisting the development and delivery of integrated compliance programs, and contributing to the management of resources across the state. 
 

The role will be required to work with key stakeholders across CAV, foster positive relationships and translate the needs of decision makers. 

Key Accountabilities

• Assist in the development and delivery of statewide operational training activities, supporting implementation across multiple regional locations. 
• Support the planning and coordinated delivery of services and projects to meet Consumer Affairs Victoria and Victorian Government policy objectives, including contributing to quality assurance processes and regulatory capability building. 
• Contribute to continuous improvement initiatives, including identifying opportunities for automation and process enhancements to improve service delivery efficiency and effectiveness. 
• Assist in the management of Consumer Affairs Victoria’s exhibit and evidence management activities in accordance with relevant legislation, ensuring continuity and integrity for potential court proceedings. This includes the receipt, handling, storage and disposal of large volumes of items, and the maintenance of accurate and compliant record-keeping systems. 
• Contribute to the effective management of Community Operations assets and procurement activities, ensuring compliance with departmental financial and governance policies. 
• Undertake other duties as required, consistent with the role and as directed by the Project Manager, Community Operations. 

About You

We are seeking applicants who have demonstrated experience from the following criteria: Technical Expertise 

• Experience in workplace training delivery 

• Knowledge of, and or relevant experience in regulatory environment 

Personal attributes 

• Flexibility and Adaptability: Accept changed priorities without undue discomfort. Responds quickly to changes. Comfortable working in collaboration with teams outside of own organisation. 

• Working Collaboratively: Build a supportive and cooperative team environment; engages other teams to share information in order to understand or respond to issues; support others in challenging situations. 

• Promote Inclusion: Pays attention to words, expression and body language; recognises behaviours that promote a culture of inclusion. Hold self and team accountable towards being inclusive to individuals from diverse backgrounds. Takes corrective actions when behaviours displayed do not promote an inclusive workplace. 

Meaningful outcomes 

• Innovation and Continuous Improvement: Seeks opportunities for continuous improvement and ways to innovate; offers suggestions and ideas, encourages others to do the same; leverage on existing continuous improvement systems and procedures to improve outcomes, quality and efficiency of work; creates space for learning and innovation by seeking for input and feedback from others. 

Enabling delivery 

• Project Delivery: Defines tasks to be delivered to meet agreed outcomes; coordinates and guides others in the execution of work activities; monitors progress of tasks against plans and takes corrective action when required. 

Authentic relationships 

• Influence and Persuasion: Consistently adapts the content, style, message or tone of a presentation to suit the audience and plans how to tackle objections; applies own ideas by linking them to others’ values, needs and goals. 

• Interpersonal Skills: Sees things from another’s point of view and confirms understanding; understand motivations, needs and wants of stakeholders and their impact on service delivery; tailor communications according to audience and/or audience preference. 

People leadership  

• Managing People: Communicates role expectations and purpose; recognises deviation from values, performance standards and provides timely and constructive feedback; understands individual needs to optimise employee engagement. 

• Lead and Navigate Change: Coordinates change initiatives, providing clear guidance through coaching and supporting others in adopting change. Identifies barriers to change and works with others to develop and implement relevant change strategies. 

Desirable requirements  

• A relevant tertiary qualification 

• As the role may require regional travel, a current Victorian Driver Licence is desirable 

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

You must be an Australian citizen, as this role requires a security clearance.

For more information, please see the Position Description (insert Dropbox link).

How to apply 

Apply before the advertised closing date 11:59pm on XX/XX/XXXX. All applications should include:  

·       a resume; and  

·       a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.