Title: Claim Assessor
Requisition ID:
7822
Work Type:
Fixed Term Full Time
Fixed Term Period:
Not Applicable
Location:
Northern Victoria
Date Posted:
10 Jul 2025
About Us
The Department of Transport and Planning seeks to create thriving places and connected communities by ensuring Victoria’s transport and land use is safe, sustainable and integrated. Our job is to further integrate the transport network, and land uses to improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. The department is an equal opportunity employer and welcomes applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+. The department provides workplace adjustments for applicants with disabilities.
Transport Service is a Group within Department of Transport & Planning, and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians.
About the role
This is a Fixed term role until 30 June 2026
Reporting to the Insurance Coordinator, you will be the responsible for undertaking property insurance and Disaster Recovery Funding Arrangements (DRFA) claims for natural disaster events that have impacted from Victoria’s arterial road network from the October 2022 flood and storm event, and subsequent events.
To access the Position Description, please click here.
Position Outcomes / Accountabilities
You will be responsible for (but not limited to) the following duties:
• Build and maintain effective relationships with key stakeholders across DTP, other agencies and external contractors.
• Assess and undertake the compilation of claims to meet the Department’s property insurance and DRFA process from natural disaster events since the October 2022 flood and storms.
• Be a collaborative and supportive member of the claims assessing team.
• Implement, refine and provide continuous improvement to the property insurance claims process alongside contractors and internal resources.
• Provide management with accurate and authoritative advice when required.
• Proactively support emerging priorities with an agility to shift focus to respond to reactive issues and risks to support requirements of management.
Key Selection Criteria
We are seeking a proactive and analytical professional with strong critical thinking and problem-solving skills, capable of interpreting complex guidelines or taking informed action where none exist. You will apply sound judgment to resolve issues and support claims assessments. The role involves interpreting and applying relevant policies, and where needed, drafting business cases and policies using research and stakeholder consultation. You will be adept at gathering and analysing data to generate meaningful reports, visualisations, and dashboards, especially where precedents don’t exist. A continuous improvement mindset is essential—bringing forward ideas, encouraging innovation, and leveraging existing systems to enhance outcomes. Strong stakeholder management is key, with the ability to build relationships, manage expectations, and negotiate for successful results. Excellent communication skills are required to prepare and deliver clear, engaging presentations or training sessions that convey complex policies or guidelines with impact.
Personal attributes
Demonstrates outcomes thinking by designing delivery models that positively impact the community and establishing mechanisms to monitor results. Fosters a collaborative culture by guiding others, removing barriers to knowledge sharing, and identifying cross-team opportunities to achieve shared goals.
Qualifications and Experience
• A relevant tertiary degree in business, engineering or public policy or extensive relevant experience.
• Experience in insurance claims or general process management would be beneficial.
Role Specific Requirements
• Driver’s License
• May involve occasional overnight travel
What we offer
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Meaningful work making Victorian communities more accessible and liveable.
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Professional growth and development opportunities across the department and the wider Victorian Public Services
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A hybrid working model focused on collaboration and teamwork.
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Optimal work-life balance initiatives including flexible working arrangements.
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Opportunity to work across multiple urban and suburban hubs.
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We prioritise the development of a safe and inclusive culture.
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the ‘Apply’ button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on 23rd July 2025. For further information about the role please contact Trent king, Insurance Coordinator at Trent.king@transport.vic.gov.au
Preferred applicants may be required to complete a Police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
