Claims Compilation Officer

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.   

About the role 

This is a Fixed Term Position until 30 June 2027

The Claims Compilation Officer manages property insurance and Disaster Recovery Funding Arrangements (DRFA) claims arising from natural disasters affecting Victoria’s arterial road network since the October 2022 floods and storms. The role assesses and compiles claims to meet departmental requirements and provides accurate advice to management.

The role builds strong relationships with internal and external stakeholders, including agencies and contractors, and works collaboratively within the claims team. It also supports continuous improvement of claims processes, responds flexibly to emerging priorities and risks, and provides practical support to management as required.

What we’re looking for 

You’re someone who: 

• Applies sound critical thinking and problem-solving skills to assess claims, interpret guidelines, analyse evidence and make informed decisions.
• Uses data, policy and research to develop clear, accurate reports, advice and insights that support sound decision-making.
• Identifies opportunities to improve processes, encourages innovation and uses feedback to strengthen quality, efficiency and outcomes.
• Builds constructive stakeholder relationships, communicates clearly and influences others to achieve successful outcomes.
• Works collaboratively across teams, shares knowledge and focuses on achieving positive outcomes for the community.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• A relevant tertiary degree in business, engineering or public policy or extensive relevant experience. (Desirable)
• Experience in insurance claims or general process management would be beneficial. (Desirable)

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.  

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Monday, 26th October 2026. 

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Holly Renata, Insurance Coordinator, at holly.renata@transport.vic.gov.au.  

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.