Title:  External Works Officer

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 
  

About the role 

The External Works Officer supports the triage, processing, tracking and administration of external works on the arterial road network. The role helps manage compliance processes, maintains project registers and reporting, and supports the authorisation of works by external parties and councils.

The role assesses applications and determines the appropriate authorisation pathway, provides clear advice and approval documentation, and guides customers and stakeholders through the external works process. It also tracks project status and upcoming tasks, supports team administration, and identifies opportunities to improve processes and procedures.
 

What we’re looking for (Selection Criteria) 

You’re someone who: 

• Puts customers and stakeholders at the centre of their work, understanding their needs and delivering responsive, high-quality outcomes.
• Builds positive stakeholder relationships, connects people and teams, and constructively resolves issues to achieve shared outcomes.
• Demonstrates sound business awareness, recognising how processes and policies affect the work area and identifying potential gaps or conflicts.
• Looks for opportunities to improve services and processes, contributes ideas and maintains quality, even under pressure.
• is adaptable, resilient and collaborative, embracing new ideas, developing skills and supporting others to achieve team goals.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Experience in customer service in a technical field
• Experience using Microsoft office 365
• Victorian Drivers license (mandatory) 

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Sunday, 13th September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Kaelan Parker, Team Leader External Works at Kaelan.Parker@transport.vic.gov.au.  

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy. 

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.