Title:  Advisor, System Support

About Us

The Department of Transport and Planning seeks to create thriving places and connected communities by ensuring Victoria’s transport and land use is safe, sustainble and integrated. Our job is to further integrate the transport network and land uses to improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability.

The department is an equal opportunity employer and welcomes applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+. The department provides workplace adjustments for applicants with disabilities.

People, Legal & Governance is a Group within the Department of Transport and Planning and is responsible for providing business-enabling people and corporate services functions to drive a high-performance culture and to support integrated operations. 

About the Role

The Systems Support Advisor enables the Ministerial and Government Services group deliver services to the Secretary and Ministers by ensuring its business applications function appropriately and that end users have the knowledge and ability to use them effectively.

To access the Position Description, please click here.

Position Outcomes / Accountabilities

• Ensuring SharePoint based business applications owned by Ministerial and Government Services operate effectively and remain fit-for-purpose by monitoring and evaluating business application performance and functionality and implementing agreed system changes when necessary.
• Provide user support for business applications owned by Ministerial and Government Services to optimise quality and timeliness of services to the Secretary and Ministers.
• Deliver training programs relevant to eBriefings and, as needed, other business applications owned by Ministerial and Government Services
• Maintain effective partnerships across the department and its agencies to advocate proper use of business applications to facilitate business improvement and business continuity.
• Manage and coordinate the response to system issues which are impacting end users, including liaison with senior stakeholders, Enterprise Technology and technical support partners on the current performance and support arrangements for existing systems.
• Provide a range of administrative support to the team and business area more broadly including system searches and reporting as required.
• Identifying opportunities for cost-effective improvements to business applications through participation in relevant communities of practice and collaboration with other VicGov departments
• Provide support across the Governance & Portfolio Services Division as required
• In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities

Key Selection Criteria

The ideal candidate demonstrates strong applied capabilities across digital literacy, innovation, and stakeholder engagement. They will confidently guide others in using digital tools, understand IT systems' impact on daily operations, and contribute to the implementation of new technologies. They will actively seek and promote innovation, using existing systems to improve outcomes and efficiency. With a sound understanding of data collection and analysis, they will support decision-making using visualisations and statistics. They apply critical thinking to resolve problems, support knowledge management and continuity practices, and manage stakeholder relationships effectively. Their interpersonal skills and customer focus ensure responsive, tailored service delivery.

Personal Attributes

The ideal candidate will foster a collaborative culture, guiding others to share knowledge and work effectively across teams. They will identify and act on opportunities for cross-team collaboration to achieve shared goals. Adaptable and responsive, they will embrace changing priorities and work comfortably with teams across different parts of the organisation.

Qualifications and Experience

Mandatory

• Strong written and verbal communication skills
• Experience with SharePoint and the Microsoft Office suite
• Comprehensive knowledge and experience of government services, processes, and systems.

Desirable

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

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If have any issues, click here for Quick Reference Guide on how to apply.

Applications close 11.59pm on Wednesday, 21st of May 2025. 

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.

For further information about the role please contact Ayan Rizvi - Senior Advisor, System Support via ayan.rizvi@transport.vic.gov.au

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.