Title:  Bus Customer Information Delivery Lead

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 
  

About the role

This is a Fixed Term Position until 30 June 2027

The Bus Customer Information Delivery Lead oversees customer information delivery for bus network changes, ensuring accurate, consistent and efficient outcomes. The role manages systems, processes and data, while leading a team, supporting staff development and providing strategic advice to senior stakeholders.

Key responsibilities include managing customer information assets, projects, budgets, contracts, risks and resources; maintaining accurate data as a source of truth; and building strong stakeholder relationships. The role leads staff performance and development, supports effective network change delivery, and promotes collaboration and high-quality customer service.
 

What we’re looking for (Selection Criteria) 

You’re someone who: 

• Leads projects and translates strategy into clear plans, strong governance and successful outcomes.
• Thinks critically, solves complex problems and uses data to deliver practical, lasting improvements.
• Leads and develops people, fostering accountability, engagement and a positive performance culture.
• Builds strong, collaborative stakeholder relationships and understands their needs to achieve shared outcomes.
• Plans strategically, manages information effectively and remains calm, decisive and resilient under pressure.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Excellent presentation, facilitation and communication skills, including the ability to engage senior audiences.
• Demonstrated ability to direct and guide project requirements, with significant experience in a related field.
• Demonstrated team management or leadership experience. 

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 
Applications close at 11.59pm on Thursday, 10th September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Marc Saville, Associate Director Customer Information, at marc.saville@transport.vic.gov.au.  

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy. 

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.