Title:  Bus Customer Information Delivery Officer

About Us

The Department of Transport and Planning seeks to create thriving places and connected communities by ensuring Victoria’s transport and land use is safe, sustainble and integrated. Our job is to further integrate the transport network and land uses to improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability.

The department is an equal opportunity employer and welcomes applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+. The department provides workplace adjustments for applicants with disabilities.

About the Communications and Customer Experience Division

Communications and Customer Experience is a division within the Department of Transport and Planning, and is responsible for supporting the department to deliver on the Government’s transport and planning agenda, to get people home sooner and safer and to efficiently move more goods in Victoria’s thriving economy.

We do this through clear communications, genuine engagement and marketing campaigns that resonate with people because they are focused on delivering better outcomes for people, wherever they live.

Our focus is to enrich the lives of Victorians on an integrated transport network, reducing customer time and effort, increasing personalisation and positively impacting their transport experience.

The division innovates with communications approaches to support organisational, cultural and behavioural change.

About the Role
THIS IS A FULL TIME FIXED TERM POSITION UNTIL 10/10/2025

The Customer Information Delivery Support Officer role assists with the implementation of wayfinding, signage, customer information, timetables and maps at new or upgraded bus stops and interchanges, supporting network service change events and improvement initiatives.

The role is responsible for creating database outputs to inform stop-based customer information creation and installation by internal and external stakeholders. This role will update and maintain the databases with customer information attributes to ensure proactive data accuracy. The role will also provide direction to installers when required and may be required to go on the network from time to time to audit stops and interchanges as well as other duties as required.

To access the Position Description, please click here’.

Position Outcomes / Accountabilities

•Work requirements are accurately calculated, estimates and work schedules are prepared, manufacturing and installation projects are coordinated effectively.

•All wayfinding, signage and customer information delivered is consistent with DTP’s Master Style Guide and Master Fleet Guidelines.

•Wayfinding, signage and customer information is produced and installed by contractors engaged via DTP’s procurement processes.

•Wayfinding, signage and customer information data is accurately maintained in the appropriate transport database, file, document and drawing management systems.

•Successfully supports multiple activities and projects for the Customer Information team as required.

•Promote and support safe, inclusive and flexible team operations.

•In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities

Key Selection Criteria

To be successful in the role the ideal candidate will be proficient in digital tools including Microsoft Outlook, Excel, PowerPoint, Word and Teams, supporting the coordination and delivery of customer information projects with confidence.

They will demonstrate strong attention to detail, applying quality assurance processes to ensure accuracy, while communicating clearly through well-prepared reports, briefs and correspondence.

With foundational project delivery experience, they will manage administrative and logistical requirements effectively, collaborating with external suppliers. Their understanding of signage design, production and procurement processes will support the delivery of high-quality customer information across the transport network.

Personal Attributes

On a personal level the candidate will demonstrate resilience by staying open to new ideas, sharing suggestions, and maintaining focus on tasks despite challenges.

They are adaptable, willing to develop new skills, and consider alternative approaches to support continuous learning and improvement in a dynamic work environment.

Qualifications and Experience

Mandatory

•             Relevant qualifications or significant work experience in a related field.

Desirable  

• Relevant driver’s license.

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

Create an account by clicking the ‘Apply’ button and follow the prompts. For help, click here for Quick Reference Guide.

Applications close at 11:59 PM on Wednesday the 30th of April, 2025

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications.

For more information, contact Lorena Dalic,Customer Information Delivery Lead lorena.dalic@transport.vic.gov.au

Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially.

If you require additional adjustments across the recruitment process or accessible formats of this ad, please contact us by phone or email.