Title:  Business Services Officer

About Us

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

About the group

People, Legal and Governance provides business enabling people, legal and corporate services functions, to drive a high-performance culture; timely and accessible legal advice and services; and to support integrated operations and portfolio wide programs.

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role

This is a Fixed Term Position until 31/12/2025

The Business Support Officer (BSO) delivers high-level administrative support to the Transport and Planning Ministerial Offices on behalf of the Governance and Portfolio Services Division. The role is responsible for providing excellent customer service and developing strong working relationships across the Minister’s Office, the Department, and with other Ministerial Offices, agencies, and stakeholders as needed.

Working with minimal supervision, the BSO manages both written and verbal correspondence and collaborates closely with Departmental Liaison Officers (DLOs) and key Ministerial staff. The role requires a high level of sensitivity when dealing with public, staff, and Ministerial matters.

The position ensures critical deadlines are met by effectively coordinating meetings, events, and support services. It also plays a key front-of-house role, handling incoming calls and greeting guests in a professional and courteous manner.

To access the Position Description, please click here

Position Outcomes / Accountabilities

• Responds to a wide range of face-to-face, written, and telephone enquiries related to Ministerial queries, processes, and protocols.
• Assists DLOs in coordinating the workflow of ministerial briefings and correspondence, including reporting, printing, and prioritising urgent matters.
• Delivers professional and courteous customer service to Ministerial staff, departmental staff, and members of the public.
• Builds and maintains strong working relationships with key departmental and agency staff.
• Collaborates closely with DLOs to support continuous improvement of systems and procedures.
• Provides high-quality, timely administrative support with a professional approach to ensure efficient management of the Minister’s office.
• Offers administrative and divisional support to the broader Governance and Portfolio Services Division, as needed.
• Promotes and supports a safe, inclusive, and flexible team environment.
• Undertakes other duties consistent with the employment classification, skills, and capabilities in accordance with Section 31A of the Public Administration Act 2004 (Vic).

Key Selection Criteria

The Department of Transport and Planning is seeking a highly organised and proactive Business Support Officer (BSO) to join our team. This role offers a unique opportunity to contribute to high-level administrative support in a fast-paced and confidential environment that directly supports the Minister’s office and broader departmental functions.

As a key member of the Governance and Portfolio Services Division, you will assist in managing ministerial briefings and correspondence, liaising with departmental stakeholders, and ensuring critical deadlines are met. Your role will be central in supporting Departmental Liaison Officers to ensure streamlined workflows, accurate reporting, and the prioritisation of urgent matters. You’ll also play a key role in maintaining professional relationships across the department and external agencies.

We are looking for candidates with experience working in high-pressure, high-volume settings, who can demonstrate excellent communication and interpersonal skills. The ability to work independently, juggle competing priorities, and maintain attention to detail is essential. Your initiative, sound judgment, and commitment to service excellence will see you succeed in this role.

Proficiency in digital tools such as Microsoft Office and SharePoint, combined with a willingness to improve processes and contribute to team success, is also highly valued.

Join a collaborative, inclusive, and supportive environment where your contribution helps shape the future of transport and planning across Victoria.

Personal Attributes

The ideal candidate is resilient, open to new ideas, and maintains focus under pressure. They work collaboratively, share information, and support team goals. Adaptable and responsive to change, they adjust quickly to shifting priorities and work comfortably across teams and organisational boundaries to deliver results.

Qualifications and Experience

Mandatory

• Knowledge of or familiarity with the workings of Government the role of the VPS in supporting the Government would be an advantage.
• Experience in the use of the Government eBriefings system (or similar).

What we offer

Meaningful work making Victorian communities more accessible and liveable

Professional growth and development opportunities across the department and the wider Victorian Public Services

A hybrid working model focused on collaboration and teamwork

Optimal work-life balance initiatives including flexible working arrangements

Opportunity to work across multiple urban and suburban hubs

We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

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Applications close 11.59pm on Thursday 10 July 2025.

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.

For further information about the role please contact Brayden Durant, Senior Departmental Liaison Officer via Brayden.k.durant@transport.vic.gov.au  

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.