Title:  Business Support Officer - Fleet and Tunnel

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 
  

About the role 

The Business Support Officer provides administrative, document control and information management support to the Metro Tunnel contract management team and wider Heavy Rail division. The role coordinates contract correspondence, governance activities, meetings and document reviews, while maintaining accurate and auditable records and information registers.

The role supports effective contract management by maintaining systems such as TeamBinder and SharePoint, coordinating document reviews, developing work instructions and guidance, and ensuring contractual timelines are met. Strong communication, technology skills and an outcomes-focused approach are essential to working with stakeholders and maintaining efficient, consistent and effective governance processes.
 

What we’re looking for (Selection Criteria) 

You’re someone who: 

• Plans and prioritises day-to-day work in line with organisational strategy, linking objectives to practical actions and outcomes.
• Communicates clearly and confidently, tailoring information and presentations to suit different audiences.
• Understands business processes and policies, identifying gaps or conflicts that may affect effective team operations.
• Uses digital and information management tools effectively and supports others to adopt technology that improves daily operations.
• Works collaboratively and takes ownership of delivering quality outcomes, understanding how their work contributes to broader organisational objectives.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Experience providing administrative or project support in a complex environment (mandatory).
• Strong organisational skills and the ability to manage competing priorities (mandatory).
• Experience in transport, infrastructure or government environments, familiarity with document management systems, and exposure to project coordination or governance processes. 

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Monday, 28 September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Rohit Musa, Senior Contract Manager Metro Tunnel at Rohit.musa@transport.vic.gov.au.  

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy. 

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.