Title:  Business Support Officer

About Us

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

The Planning and Land Services Group is a Group within the Department of Transport and Planning and is responsible for supporting the delivery of services and infrastructure that will help build thriving environments and communities across our state.

Land Use Victoria is responsible for providing whole of Victorian Government leadership on land information, policy, assessment, and advice, to enable government to use its land more strategically and maximise public value.  It is also responsible for managing the government's program for land administration and property information by providing innovative solutions for authoritative, comprehensive, and easily accessible services in land registration, property information, valuation, land surveying and geographic naming and land data management services. It performs a range of statutory and non-statutory functions.  LUV also provides surveying services for major government infrastructure projects, provides all government property valuations and is responsible for all council valuations.

LRS is a large operational business engaged in the processing of land transactions.  It includes several operational and support branches tasked with delivering functions under the Transfer of Land Act 1958, the Subdivision Act 1988 and a range of associated legislation. LRS also provides title search and property certificate services, delivered through a private provider, Secure Electronic Registries Pty Ltd (SERV) who also provide administrative services to support the registration over 850,000 property transactions, 2.4 million title searches and 1.5 million other property information services per annum. LRS is also responsible for registering 8,000 plans of subdivision per annum.

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role

There are two positions available.

The Business Support Officer role is to provide customer services and other duties to support the registration of land and plan transactions.

To access the Position Description, please click here

Position Outcomes

The role involves delivering high-level customer service to LRS clients through a customer service management system, efficiently managing enquiries and providing accurate advice on LRS services, products, and processes. It requires a keen interest in land administration, including understanding relevant legislation and registry system functions. The position includes maintaining up-to-date knowledge of lodging procedures, assessing and processing lodgements, and consulting on complex cases. The role supports digital transformation projects led by LRS and Land Use Victoria, while also requiring adaptability within a dynamic team environment. Additionally, the role entails contributing across various LRS functions and fostering culturally safe, inclusive, and discrimination-free environments.

Key Selection Criteria – 

KNOWLEDGE AND SKILLS

·       Customer Focus (Foundational): Understand customer requirements and how work addresses customer needs; Identify opportunities to improve services; Committed to delivering high quality outcomes for clients.

·       Critical Thinking and Problem Solving (Foundational): Seeks resolution of problems through policy or process guidelines; Otherwise seeks guidance by providing information and ideas relevant towards resolution of problem. Understands concepts enabling improvements in critical thinking and problem solving. 

·       Systems Thinking (Foundational): Understands and can identify how own work is part of a system that connects to and interacts with other processes, people and structures; Understands systems thinking concepts and the role that systems thinking can play in solving complex problems and apply in own area of work.

·       Communicate with Impact (Foundational): Organises information in a logical sequence; Includes content appropriate to the purpose and audience; Uses clear & concise language.

In addition to the above, the successful candidate must demonstrate strong teamwork and adaptability by collaborating effectively with others, sharing information, supporting team goals, and responding comfortably to changing priorities and cross-organisational collaboration.

Qualifications and Experience

Mandatory

·       Experience in basic desktop support including troubleshooting software/system issues, and an aptitude for understanding general IT concepts.

Desirable

·       Knowledge of subdivision and planning processes in Victoria, together with other land administration concepts and legislation would be an advantage.

What we offer

·       Meaningful work making Victorian communities more accessible and liveable

·       Professional growth and development opportunities across the department and the wider Victorian Public Services

·       A hybrid working model focused on collaboration and teamwork

·       Optimal work-life balance initiatives including flexible working arrangements

·       Opportunity to work across multiple urban and suburban hubs

·       We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

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Applications close 11.59pm on Wednesday, 4th of June 2025. 

All Applications should include a resume and a cover letter. For further information about the role please Susannah Maley - Customer Service Unit Manager via susannah.maley@transport.vic.gov.au

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.