Title:  Business Support Officer

About us
We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.  
Together with our portfolio agencies, we are responsible for planning, building, operating and +maintaining Victoria’s transport, planning and land services for use by all.  
We foster a safe, inclusive and constructive place to work.  

About the group
People, Legal and Governance provides business enabling people, legal and corporate services functions, to drive a high-performance culture; timely and accessible legal advice and services; and to support integrated operations and portfolio wide programs.

About the role
This is an ONGOING fulltime role. The Business Support Officer (BSO) provides day-to-day administrative support to Department of Transport and Planning’s ministerial offices on behalf of the Ministerial and Government Services Branch. The position provides customer service and builds and maintains effective working relationships across the Minister’s Office and the Department, as well as liaising with other ministerial offices, agencies and stakeholders as required.

Position accountabilities

• Attends and responds to a broad range of written correspondence and telephone calls relating to Ministerial queries, processes and protocols.
• Assists Departmental Liaison Officers in coordinating workflow of ministerial briefings, correspondence including reporting, printing and prioritising of urgent matters for the office.
• Provides professional and courteous customer service to Ministerial staff, departmental staff and members of the public.
• Establishes and maintains effective working relationships with key department and agency staff.

Key Selection Criteria

This role requires strong stakeholder management skills, with the ability to add value for clients, build effective working relationships across teams, monitor satisfaction, and address issues constructively. Success also depends on collaborative capability, including working well with others, sharing information, recognising contributions, and providing support to achieve shared goals.

The ideal candidate will demonstrate sound critical thinking and problem-solving skills, effectively applying policies and processes while contributing ideas and seeking guidance when needed. You will deliver work reliably by prioritising tasks, using approved tools, and maintaining accurate records. Strong interpersonal skills, professionalism, emotional awareness and clear communication are essential, along with resilience shown through adaptability, persistence, discipline, and openness to new ideas and approaches.

To access the Position Description, please click here: Position Description.

Culture Value
We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.
As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.

What we offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.
For further details please refer to Careers at the Department of Transport and Planning.
Pre-employment checks and employment conditions 
All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.
Applications close at 11.59pm on Thursday, 29 January 2026.

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Nicole Dalabiras, Senior Departmental Liaison Officer via email nicole.dalabiras@transport.vic.gov.au.

Important Information:
–    If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.