Title: Case Review Officer
About us
We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.
Together with our portfolio agencies, we are responsible for planning, building, operating and +maintaining Victoria’s transport, planning and land services for use by all.
We foster a safe, inclusive and constructive place to work.
People, Legal and Governance provides business enabling people, legal and corporate services functions, to drive a highperformance culture; timely and accessible legal advice and services; and to support integrated operations and portfolio wide programs.
About the role
Key Selection Criteria
To be successful in this role, the ideal candidate will demonstrate strong analytical and decision-making skills to conduct fair and consistent internal reviews of infringement notices within the Victorian infringements system. The position demands the ability to interpret and apply complex legislation, policies, and guidelines while considering individual circumstances, including mental health, addiction, homelessness, and family violence.
Candidates must demonstrate sound judgement, attention to detail, and the capacity to assess evidence objectively to ensure decisions are evidence-based and legally compliant. Success in the role also requires high levels of integrity, empathy, and the ability to balance regulatory responsibilities with fairness and compassion.
To access the Position Description, please click here.
Position accountabilities
The Department of Transport and Planning (DTP) is seeking a dedicated Case Review Officer to join the Transport Regulatory Operations branch. This role plays a vital part in supporting Victoria’s infringements system by ensuring fair, consistent, and evidence-based decisions on infringement reviews related to public transport and parking offences.
As a Case Review Officer, you will conduct internal reviews into the decision to issue infringement notices, applying statutory and administrative procedures with accuracy and integrity. You will be responsible for gathering information, assessing evidence, considering individual circumstances, and making well-reasoned decisions in line with governing legislation, policies and guidelines.
Working collaboratively across the branch and with key stakeholders, you will ensure review processes are compliant, transparent and delivered to a high standard. You will also prepare clear and accurate correspondence, manage internal delegate approvals, and provide sound advice to support decision-making.
Success in this role requires strong analytical skills, attention to detail, and the ability to interpret complex legislation while balancing regulatory obligations with fairness and empathy. You will be committed to upholding the VPS Code of Conduct, values and behaviours, and contribute to continuous improvement in processes and outcomes.
This is an excellent opportunity to make a meaningful impact within the Victorian criminal justice system, helping to deliver regulatory excellence while ensuring fairness and integrity for all Victorians.
Qualifications and experience
DESIRABLE
• Recent experience in a similar subject matter.
• A relevant tertiary degree would be highly regarded.
Culture Value
We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.
As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.
What we offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.
For further details please refer to Careers at the Department of Transport and Planning.
Pre-employment checks and employment conditions
All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Non-VPS applicants will be subject to a probation period of six months.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.
Applications close at 11.59pm on Monday, 29th September 2025.
Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Andrew Clark – Case Review Team Leader via andrew.clark@transport.vic.gov.au.
Important Information:
– If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.
