Title:  Change and Training Analyst

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 

About the Role

This is a Fixed Term Opportunity until 30th of June 2027

Job Location: 525 Collins Street, Melbourne

This role helps deliver the transition to a new public transport ticketing system by planning and delivering change management and training activities. You will work closely with project teams, transport operators, vendors, and stakeholders to prepare people for new systems, processes, and ways of working. The role develops training materials, delivers training, supports readiness activities, and monitors adoption progress. Success in this role helps ensure staff are confident, prepared, and able to use the new ticketing solution effectively, leading to a smooth implementation and positive outcomes for the program.

What we’re looking for (Selection Criteria) 

You’re someone who: 

• Enjoys supporting people through change, training work groups, and helping teams successfully adopt new ways of working.
• Can plan, coordinate, and deliver projects, monitor progress, and take action to keep work on track and achieve outcomes.
• Has strong communication and interpersonal skills, building trust, understanding different perspectives, and tailoring messages to suit different audiences.
• Can build and maintain effective stakeholder relationships, understand stakeholder needs, and work collaboratively to achieve shared goals.
• Enjoys working in a flexible, team-focused environment, adapting to changing priorities and encouraging collaboration and knowledge sharing across teams.

Click here to access the Position Description.

Qualifications and experience 

• Has delivered a set of actionable and targeted change management and/or training plans to support the needs of a complex program, including change and training activities to prepare internal and external stakeholders.
• Demonstrated experience delivering change management and training on multiple projects and working in cross functional teams.
• Can demonstrate experience in providing specialist advice to project stakeholders on the selection of change, training and stakeholder management approaches, tools, and processes such that the collective outcomes required by the project are delivered effectively.

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If have any issues, click here for Quick Reference Guide on how to apply.

Applications close at 11.59pm on Thursday 25th of June 2026.  

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.  

For further information about the role, please contact Jade Pickering – Change Manager via jade.pickering@transport.vic.gov.au

Redeployees  
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy 

Important Information 

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.