Title:  Contracts & Commercial Officer

About Us

The Department of Transport and Planning (DTP) seeks to create thriving places and connected communities by ensuring Victoria’s transport and land use is safe, sustainable and integrated. Our job is to further integrate the transport network, and land uses to improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability.

The Department is an equal opportunity employer and welcomes applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+. The department provides workplace adjustments for applicants with disabilities.

Transport Services is a Group within the Department of Transport and Planning with the responsibility for the delivery of transport services across all modes, providing a single user interface to the transport network.

About the Role

The Metropolitan Zero Emission Bus Franchises will accelerate the transition from diesel to zero-emission battery electric buses, replacing 600 buses by 2035 and covering a third of Melbourne’s network, including 131 public routes and over 230 school services. The Contract & Commercial Administration Officer plays a vital role in supporting the Metro Bus Franchise team through effective supplier management, ensuring compliance with franchise agreements, and monitoring operator performance. The role works closely with the Senior Contract and Commercial Officer and Analyst, coordinating tasks and facilitating timely operational analysis. Key responsibilities include engaging with bus operators and stakeholders, managing contractual documents, and addressing network issues to support an integrated transport system. Operating in a high-volume, fast-paced environment, the role requires strong contract knowledge, sound decision-making, agility, and excellent communication skills to ensure the successful delivery of performance outcomes and alignment with the broader zero-emissions transport goals.

To access the Position Description, please click here

Position Outcomes / Accountabilities

• Manage and Maintain Contract Deliverables – tracking contract deliverables, maintain folders and documents using Bus Services workflow and document management system. Prepare documentation such as agendas, meeting minutes, template and correspondence management, and developing internal and external presentations.
• Ministerial Correspondence – provides timely and high-quality responses to Ministerial correspondence and queries, assist with preparation of Ministerial and Organisational Briefs.
• Franchisee Contractual Compliance – coordinate and assist Senior Contract and Commercial Officers, Contract and Commercial Analyst, and Procurement Specialist with performance analysis and assessments, including processing monthly/quarterly and annual contract claims from the Franchisee.
• Stakeholder Management – engage and work collaboratively with key subject matter experts, DTP staff and external stakeholders to support contract management initiatives and identify and mitigate operational and contractual risks.
• Communications – support the Senior Contract and Commercial Officer and broader team in preparing high quality commercial analysis, advise on contractual issues and mechanisms to manage risk including preparation of internal and external correspondence.
• In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities

Key Selection Criteria –

The ideal candidate for the Contract & Commercial Administration Officer role will demonstrate strong critical thinking and problem-solving skills, using existing guidelines or independent analysis to resolve complex issues and make informed decisions. They will possess sound business and commercial acumen, understand operational costs and ensuring vendors meet contractual obligations. Accomplished communication skills, they will convey information clearly and confidently, even when addressing sensitive topics. The candidate will build productive stakeholder relationships by recognising shared goals and aligning outcomes. A commitment to innovation and continuous improvement is essential, with the ability to suggest and lead implementation of ideas enhancing efficiency, quality, and performance.

Personal Attributes –

The ideal candidate embraces changing priorities with ease, responds swiftly to evolving circumstances, and collaborates effectively across teams. They foster a culture of collaboration, remove barriers to information sharing, and actively seek opportunities to work with others to achieve shared goals and deliver successful outcomes.

Qualifications and Experience

Desirable

• A tertiary qualification in Law/Project Management/Commerce and/or experience in the field.
• Experience in procurement and contract management, including practical knowledge of Supplier

Relationship Management Systems, Contract Management Frameworks and Risk and Safety  Management.

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

Non-DTP Employees (Including VPS outside of DTP)

Create an account by clicking the ‘Apply’ button and follow the prompts. For help, click here for Quick Reference Guide.

Applications close at 11:59 PM on Thursday, 12th of June 2025.

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications.

For more information, contact Lloyd Toffolon – Associate Director, Metro Bus Franchises -  Lloyd.toffolon@transport.vic.gov.au

Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially.

If you require additional adjustments across the recruitment process or accessible formats of this ad, please contact us by phone or email.