Title: Customer Information Delivery Advisor
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
This is a Fixed Term Position until 30 June 2027
The Customer Information Delivery Advisor plays a key role in delivering data management, project delivery, systems integration and business improvement initiatives that support customer information across Victoria's public transport network.
The role focuses on improving how customer information data is managed, maintained and integrated across systems, ensuring accurate, reliable and consistent information is available to support operational decision-making and customer outcomes. Working closely with internal stakeholders, suppliers and technology partners, the successful candidate will identify opportunities to improve processes, strengthen data governance and drive efficiencies through system and process enhancements.
What we're looking for
You're someone who:
- Uses analytical thinking, data and business insights to identify opportunities for process improvement and drive better operational outcomes.
- Supports system integration, information management and business transformation initiatives within complex operational environments.
- Builds strong relationships with stakeholders, working collaboratively to deliver outcomes and navigate competing priorities.
- Communicates clearly and confidently, tailoring information and recommendations to different audiences.
- Embraces continuous improvement, challenges existing practices and proactively identifies opportunities to improve efficiency, data quality and service delivery.
Qualifications and experience
You'll bring:
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Applications close at 11.59pm on Thursday, 19 November 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Sarah McNeill, Bus Customer Information Delivery Lead via sarah.mcneill@transport.vic.gov.au.
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy
Important information
If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.
