Title: Customer Service Unit Manager
About us
We bring together transport, planning, land use and policy functions to create connected communities and deliver the best outcomes for all Victorians. In partnership with our portfolio agencies, we plan, build, operate and maintain the systems that support the state’s growth and liveability.
Planning and Land Services plays a vital role by delivering responsive, customer-focused planning, land administration and property services that support urban development and community wellbeing, all within a safe and inclusive workplace.
About the role
As Customer Services Unit Manager in the Land Registry Services branch, you will lead a high-performing team delivering responsive customer and technical support to a wide range of stakeholders. You’ll manage frontline operations, strengthen systems and processes, facilitate stakeholder forums, and provide expert input to guide service and policy improvements across Land Use Victoria. This role plays a critical part in helping customers navigate Victoria’s land administration systems with clarity and confidence.
To find out more about the role, please click here for the position description.
We’re looking for a proactive, solutions-focused leader with a strong background in customer service, stakeholder engagement and people management within complex or regulated environments. Your ability to build strong relationships, improve how services are delivered, and apply sound knowledge of land-related legislation and planning processes will be key to your success.
At DTP, you'll find meaningful work, flexible hybrid arrangements, and a workplace that values diversity, inclusion and professional growth.
Culture Value
We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.
As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.
What we offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.
For further details please refer to Careers at the Department of Transport and Planning.
Pre-employment checks and employment conditions
All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Non-VPS applicants will be subject to a probation period of six months.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.
Applications close at 11.59pm on WEDNESDAY, 30 July 2025.
Please include both your resume and a cover letter.
All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Stephen Yang – Manager, Customer and Stakeholder Engagement at stephen.yang@transport.vic.gov.au
Important Information:
If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.
