Title: Digital Product Manager (Ticketing)
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services.
We’re committed to creating a safe, inclusive and high-performing workplace where people from all backgrounds can thrive and do meaningful work.
About the role
This is a 12-month fixed-term position.
The Digital Product Manager (Ticketing) leads the vision, planning and delivery of digital ticketing services, including the myki upgrade. The role works closely with teams across technology, design, data, operations and business areas, bringing people together to deliver reliable, accessible and easy-to-use services.
The role supports delivery teams, engages with stakeholders and balances customer needs with business priorities. It will help improve Victoria’s public transport ticketing experience, deliver new features and services, and ensure digital products continue to meet the needs of customers and the organisation.
What we’re looking for
You’re someone who:
- Drives innovation and continuous improvement, finding new ways to improve services, deliver quality outcomes and exceed customer expectations.
- Puts customers first, focusing on service excellence and delivering solutions that meet both current and future needs.
- Has strong digital and technological skills, using technology and data to inform decisions, improve services and support business outcomes. You are confident using Excel, including advanced formulas, pivot tables and charts.
- Demonstrates strong business and commercial awareness, understanding value for money, investment, procurement and financial risks.
- Leads complex projects and develops digital strategies, using sound project management skills and an understanding of emerging technologies and legislative requirements to deliver effective, compliant solutions.
Click here to access the Position Description.
Qualifications and experience
You’ll bring:
- Tertiary qualifications in digital communications, product/project management or equivalent experience (mandatory).
- Demonstrated experience (5 years+) managing digital products in complex organisations (mandatory).
- Demonstrated experience managing Agile roadmaps, backlogs and multidisciplinary delivery teams (mandatory).
- Proven ability to communicate product vision and influence senior stakeholders (mandatory).
- Experience delivering multi-channel digital services and system integrations (desirable).
- Experience in service design, business analysis or change management (desirable).
- Experience leading user validation, iteration reviews and User Acceptance Testing (desirable).
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian citizen, permanent resident or hold a valid visa or work permit that allows them to undertake the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Click Apply to submit your application through our online recruitment platform. You may need to create an account before applying.
Applications close at 5.00pm on THURSDAY 27 Nov 26.
Please submit:
- your resume; and
- a cover letter outlining your relevant skills and experience addressing the key selection criteria.
Applications must be submitted through the online portal. We’re unable to accept applications by email or other methods.
For further information about the role, contact Shannon Purcell, Senior Manager, Digital Products at shannon.purcell@transport.vic.gov.au
VPS Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details so your redeployment status can be appropriately considered.
