Title:  Director Public Transport Ticketing Operations

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 
  

About the role 

This is a rare opportunity to lead ticketing operations at scale across Victoria’s public transport network. Reporting to the Executive Director, Public Transport Ticketing, you will oversee the operation and delivery of myki and contactless ticketing products, services and systems used by millions of passengers.

You will lead a multidisciplinary team responsible for contractual oversight, governance and operational performance in a complex, 24/7 outsourced delivery environment. With two ticketing systems operating in parallel during a major transition phase, you will provide strategic and operational leadership to provide stability for staff, negate disruption to the delivery of operational services, uphold system performance requirements and deliver on customer outcomes as set out in the Victorian fares terms and conditions.. Success in this role will directly shape the future of public transport ticketing in Victoria

What we’re looking for (Selection Criteria) 

You’re someone who: 

• Enjoys leading, complex large-scale operational environments and driving performance
• Can establish and foster strong partnerships with suppliers and senior stakeholders across government and industry
• Thinks strategically and can quickly grasp technical and contractual nuances
• Leads high-performing teams through change, ambiguity and system transition
• Communicates clearly and confidently, providing trusted advice at executive level

Click here to access the Position Description.  

Qualifications and experience 

You’ll bring: 

• Demonstrated senior leadership experience in operations, service delivery or contract management within a complex environment
• Experience overseeing outsourced service providers and managing performance against KPIs
• Strong stakeholder engagement capability across government, private sector and supplier environments
• Experience in mass transport, ticketing, payments, large-scale technology or infrastructure operations (highly regarded)
• Relevant tertiary qualifications in technology management, business, engineering or a related discipline (highly regarded)

This role requires you to be based in Victoria.

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Monday, 19 March 2026.  

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Susan Palmer-Cannon, Executive Director Public Transport Ticketing via susan.palmer-cannon@transport.vic.gov.au

Important Information 

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.