Title:  Manager, Metro Bus Facilities and Franchises

About us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.  

About the role

We’re looking for a Manager, Metro Bus Facilities and Franchise to lead the management of metropolitan bus operator contracts and support the delivery of safe, reliable and high-quality bus services across Melbourne.

In this role, you will:

• provide expert contract and commercial advice and ensure bus operators meet their contractual and service obligations
• lead procurement and contract management activities, including negotiations, contract variations and sourcing strategies, to deliver value for money and support network service improvements
• work closely with internal teams, bus operators and key stakeholders to monitor performance, manage risk and drive continuous improvement in service delivery and customer experience
• oversee financial and operational management of facilities, including budgets, maintenance and service requests, ensuring efficient and compliant operations.

This is a key leadership role within the Metro Bus Contracts branch, supporting both day-to-day contract management and longer-term strategic planning for the bus network.

View the full Position Description

What we're looking for (Selection criteria)

You're someone who has:

• strong experience in contract and commercial management, including negotiating contracts and managing supplier performance
• strong procurement experience, including planning, tendering and delivering sourcing strategies that achieve value for money
• excellent stakeholder management skills, with the ability to work across operators, government agencies and internal teams
• strong analytical and problem-solving skills, with the ability to manage risk, performance and complex service issues
• proven leadership capability, including the ability to guide teams, influence outcomes and manage competing priorities
• strong understanding of public transport, facilities or asset-based service delivery environments

Qualifications and experience

You'll bring:

• a valid driver’s licence (mandatory)
• experience in facilities operations and public-facing service environments (mandatory)
• proven experience in procurement, contract management, contract negotiation and financial/commercial reporting (mandatory)
• a tertiary qualification in commerce, law or a related discipline (desirable)

Pre-employment checks and employment conditions  

• Relevant pre-employment screening and reference checks will be required
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position
• Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply

How to apply 

• Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application
• Applications close at 11.59pm on Thursday, 9th July 2026
• Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions
• For further information about the role, please contact Lloyd Toffolon, Associate Director, Metro Bus Franchises on lloyd.toffolon@transport.vic.gov.au

Important information: If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.