Title:  Manager, Rail Performance and Commercial

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.   

About the role 

The Manager, Rail Performance and Commercial provides contractual and operational advice to support effective management of the Train Franchise Agreement. The role oversees the Operations and Passenger Experience Modules, monitors contractual compliance and manages performance regimes, including incentives and abatements.

The role leads a team responsible for analysing performance data, identifying trends and risks, reviewing timetable changes and recommending improvements to service delivery and passenger experience. It also provides expert advice and prepares briefings for senior executives, Ministerial staff and Ministers, while building strong relationships with the rail franchisee and departmental stakeholders to improve performance and achieve contractual outcomes. 

What we’re looking for 

You’re someone who: 

• Applies critical thinking to resolve complex issues, identify recurring problems and deliver practical, lasting solutions.
• Demonstrates strong commercial acumen, maximising value, assessing investment returns and managing financial and contractual risks.
• Influences and persuades stakeholders to gain support for proposals and achieve shared outcomes.
• Builds effective stakeholder relationships, addresses concerns and connects people to deliver value and improve satisfaction.
• Uses data analysis to identify insights, communicate findings clearly and support informed decisions that align with strategic priorities and community outcomes.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Tertiary degree in engineering, business, law, commerce, or extensive experience managing complex contracts or other high value / high risk contracts (mandatory).
• Experience managing staff (mandatory)
• Experience in complex operational environments (desirable).

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.  

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Thursday, 5 November 2026. 

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Daniel Long, Associate Director Contract, Commercial and Performance - Metro Train Franchise, at Daniel.long@transport.vic.gov.au.  

Redeployees 

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.