Title:  Manager PT Operational Assurance

About Us

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

Transport Services is a Group within the Department of Transport & Planning and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians. 

Network Operations is a Division within Transport Services Group and is responsible for ensuring the safe, efficient and reliable operation of Victoria’s Transport Network. The division continuously strives for better transport outcomes for all Victorians, every day.We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role

*This is a Fixed Term Position until 30th June 2026*

The Manager PT Operational Assurance is responsible for leading the delivery of safe, efficient, and reliable public transport services across metropolitan and regional networks. This role oversees key service delivery objectives, manages high-level stakeholder relationships, and coordinates responses to operational challenges such as weather impacts and major events. It requires strong technical knowledge of public transport operations, the ability to communicate complex information effectively, and a strategic approach to problem-solving and service improvement. The position also involves managing working groups, evaluating operator performance, and providing detailed advice and briefings to senior management to support ongoing service excellence.

To access the Position Description, please click here.

Position Outcomes / Accountabilities

• Conduct technical operational reviews and support assurance activities to ensure ongoing efficiency and operability of public transport infrastructure and assets.
• Investigate and resolve urgent operational issues affecting service delivery and compliance, and lead post-incident reviews with clear documentation and executive briefings.
• Analyse factors impacting service performance and develop innovative initiatives to improve customer experience and operational outcomes.
• Oversee service delivery during disruptions, including rally and heat-related timetable changes, ensuring clear stakeholder coordination and effective customer communication.
• Prepare complex technical reports, review operator timetables for compliance, and maintain strong relationships with government, transport agencies, and advocacy groups.

Key Selection Criteria

The Department of Transport and Planning is seeking a skilled leader for the role of Manager PT Operational Assurance. This position is responsible for ensuring the safe and reliable delivery of public transport services across Victoria by managing operational performance, coordinating responses to disruptions, and driving continuous improvement initiatives. The successful candidate will demonstrate strong leadership, stakeholder engagement, project delivery, and communication skills, with the ability to lead teams and influence outcomes across the transport sector.

Personal Attributes

On a personal level, the candidate will be adaptable and responsive to change, working comfortably across teams and organisations. They will be outcomes-focused, ensuring their work and that of their team delivers meaningful, positive impacts for the community.

Qualifications and Experience

Mandatory

• Significant experience in public transport operations
• Demonstrated stakeholder management experience.
• Significant roster and timetabling experience.
• Participation in Escalation Manager roster.

Desirable

• Driver’s License
• Working from alternate locations
• After hours, weekend work may also be required

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

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Applications close 11.59pm on Wednesday, 21st of May 2025. 

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.

For further information about the role please contact Debbie Seymour- Associate Director Network Resilience via Debbie.seymour@transport.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.