Title:  Manager PT Operational Assurance

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.   

About the role 

The Manager, PT Operational Assurance leads service delivery outcomes to support a safe, integrated, efficient and reliable public transport network. The role provides strategic operational advice, manages complex issues and incidents, and works closely with operators, government agencies and other stakeholders to coordinate effective responses to disruptions and service changes.

The role reviews operational and infrastructure plans, monitors operator performance and contractual compliance, and identifies opportunities for continuous improvement. It also leads incident reviews, develops performance initiatives, and prepares detailed technical reports, briefings and presentations to support senior decision-making and improve customer outcomes.

What we’re looking for 

You’re someone who: 

• Holds themselves and others accountable, builds engagement and develops team capability through coaching, feedback and learning opportunities.
• Translates strategy into effective projects and programs, establishing clear governance, roles, measures and processes to manage risks and deliver outcomes.
• Communicates clearly and confidently, including when handling complex, difficult or sensitive issues, and builds credibility with diverse audiences.
• Builds strong stakeholder partnerships by understanding needs, organisational context and shared priorities to achieve positive outcomes.
• Is adaptable and outcomes-focused, responding positively to changing priorities while maintaining a strong focus on community

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Deep public transport operational knowledge, including significant experience roster and timetabling experience.
• Demonstrated stakeholder management experience across a range of transport sector stakeholders.

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.  

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Thursday, 15 October 2026. 

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Debbie Seymour, Associate Director Network Resilience, at Debbie.seymour@transport.vic.gov.au.  

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.