Title:  Operational Assurance Supervisor

About Us

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

About the Transport Services Group

Transport Services is a Group within the Department of Transport and Planning, and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians.

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role

The Operational Assurance Supervisor within Transport Improvement supports the safe and consistent delivery of services across the Traffic Management Assurance, Incident Response Service, Transport Operations Centre, and Intelligent Transport Systems teams. The role works closely with the Transport Operations Centre to promote a ‘one team’ approach for seamless on-road service delivery.

This fast-paced position focuses on driving continuous improvement through a rigorous, audit-based quality management approach. You will support Network Operations teams by maintaining clear, up-to-date procedures and work instructions that ensure safe daily operations.

The ideal candidate will have a strong understanding of operational processes, excellent writing and data analysis skills, and keen attention to detail. You will lead initiatives to enhance safety, operational performance, and consistency across teams.

This role offers a unique opportunity to influence staff training, embed safety measures, and support teams in using data and insights—especially through Power BI—to improve decision-making and service delivery. Your work will directly contribute to strengthening Victoria’s transport network and ensuring efficient, safe operations for all users.

To access the Position Description, please click here.

Position Outcomes / Accountabilities

• Performance Culture – The Operational Assurance Supervisor will drive a results-oriented environment by fostering a culture of continuous improvement, accountability and collaboration. Establishing clear performance expectations, encourage proactive problem solving and champion innovation to enhance teams’ effectiveness.
• Responsiveness – Roads Assurance will ensure timely and effective responses to emerging challenges; stakeholder needs and operational demands. Fostering a proactive approach, enabling swift adjustments to priorities while maintaining high quality outcomes.
• Safety Culture – Promote and encourage a workplace where safety is prioritized in every decision and action. A proactive approach to risk management, ensuring our internal stakeholders are empowered to identify hazards, take preventative measures and uphold compliance with safety standards. Fostering an environment where accountability, continuous improvement and a shared commitment to safety will drive operational excellence and staff wellbeing.
• Promote Continuous Improvement Culture. Champion a mindset of ongoing enhancement, ensuring that processes, strategies and staff development are continually optimized for efficiency and effectiveness. Encouraging feedback, data driven decision making and proactive problem solving. Cultivating an environment where improvements are embedded in daily operations with the teams we collaborate with, assure and support.
• In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities

Key Selection Criteria

The Department of Transport and Planning (DTP) is seeking a skilled Operational Assurance Supervisor to support the safe, consistent, and efficient delivery of road network operations. You will work closely with teams such as Traffic Management Assurance, Incident Response Service, Transport Operations Centre, and Intelligent Transport Systems to drive continuous improvement and operational excellence.

In this role, you will influence and engage stakeholders by communicating clearly and addressing concerns effectively. Your strong data skills will support analysis and reporting, using tools like Excel to provide insights that inform decision-making.

Critical thinking and problem-solving are essential as you resolve complex issues by interpreting guidelines or consulting experts. You will manage difficult conversations with confidence, ensuring concerns are heard and working collaboratively towards solutions.

You will lead change by coaching colleagues, identifying barriers, and implementing improvements. Innovation and a focus on quality and efficiency are encouraged to help foster a culture of learning and continuous improvement.

Success in this role requires self-awareness, flexibility, and the ability to work collaboratively across teams and departments. If you are a results-driven professional passionate about improving transport operations and delivering positive outcomes, this is a great opportunity to contribute to Victoria’s transport network.

Personal Attributes

The ideal candidate fosters a collaborative culture by overcoming barriers to knowledge sharing and seeking cross-team opportunities. They demonstrate self-awareness by understanding the impact of their emotions at work, using feedback to assess their strengths and weaknesses, and continuously improving their interpersonal effectiveness.

Qualifications and Experience

Mandatory 

• Experience using Power BI to analyze and visualize data
• Experience with safe systems of work

Desirable 

• Lean Six Sigma, or similar quality improvement systems qualification

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

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Applications close 11.59pm on Tuesday 20 July 2025.

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.

For further information about the role please contact Martin Whyte - Manager, Roads Assurance via martin.whyte@transport.vic.gov.au

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.