Title:  Operational Response Lead

About us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.  

About the role 

The Operational Response Lead supports the coordination and management of incident and emergency response activities across the transport sector, ensuring effective communication, monitoring, and collaboration between stakeholders, emergency services, and transport operators during planned and unplanned disruptions. Working closely with the Manager Operational Response and the Transport Operations Centre, the role oversees operational readiness, incident reporting, notifications, roster and payroll administration, budget reporting, and stakeholder engagement. The position also participates in a 24/7 escalation roster, providing oversight, coordination, and timely escalation of major incidents to senior leadership, while contributing to continuous improvement initiatives, emergency preparedness, and real-time transport impact reporting during emergencies. 

To access the Position Description, please click here 

Key Selection Criteria

You are someone who:

• Develops capability through coaching, feedback, and supporting others’ growth
• Adapts quickly to changing priorities and situations
• Works collaboratively and promotes knowledge sharing across teams
• Communicates clearly and influences effectively with different audiences
• Remains resilient and calm under pressure, taking decisive action
• Uses strong interpersonal skills to understand and engage stakeholders
• Supports operational and incident management by managing priorities and building strong partnerships

Qualifications and experience

You'll bring:

• Technical knowledge and experience of arrangements and mechanisms for effecting responses to incidents and/or emergencies (Desirable).
• Experience in an operational environment. (Desirable)
• Driving License (without any restriction which preclude the incumbent from performing the inherent requirements of the position and which cannot be reasonably accommodated by the Department) (mandatory)

Pre-employment checks and employment conditions  

• Relevant pre-employment screening and reference checks will be required
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position
• Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply

Pre-employment checks and employment conditions  

• Relevant pre-employment screening and reference checks will be required
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position
• Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply

 How to apply 

• Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application
• Applications close at 11.59pm on Wednesday, 15th July 2026 
• Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions
• For further information about the role, please contact Zora Ristevski, Manager Operational Response at zora.ristevski@transport.vic.gov.au 

Important information: If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.