Title:  Project Officer, Process Improvement

About us 

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.

Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria’s transport, planning and land services for use by all. 

We foster a safe, inclusive and constructive place to work.   

People, Legal and Governance provides business-enabling people, legal and corporate services functions, to drive a high-performance culture; timely and accessible legal advice and services; and to support integrated operations and portfolio wide programs.

About the role 

 *This is a Fixed Term Position until June 2029*  

The Project Officer, Process Improvement supports the delivery and implementation of efficient, user-focused People and Culture (P&C) systems, processes, policies and guidance. The role contributes to process improvement initiatives across the employee lifecycle, enhances the design and delivery of P&C activities, and delivers manager-enabling tools to improve capability and self-service. Using established methodologies and data-informed insights, the role provides practical guidance, collaborates across the department, and ensures high-quality, coordinated outcomes in line with organisational standards and governance.

Key Selection Criteria 
To be successful in this role, the ideal candidate will demonstrate strong project delivery capability, coordinating tasks, guiding others and monitoring progress to ensure outcomes are achieved on time and to plan. They will take a forward-looking approach, aligning their work with broader organisational priorities, embracing new technologies and continuously improving processes to deliver better results.

Success also relies on collaborating effectively across teams and communicating clearly and concisely, building shared understanding and strong working relationships to drive collective outcomes.

To access the Position Description, please click here.

Personal Attributes 

On a personal level, the successful applicant will be organised, proactive and detail-oriented, with a practical mindset and a genuine willingness to learn and improve how things are done. The team operates in a collaborative, service-focused environment, so someone who is reliable, approachable and comfortable working with others to solve problems and deliver quality outcomes will thrive.

Position accountabilities 

The Department of Transport and Planning is seeking a motivated and detail-oriented professional to support the continuous improvement of People and Culture systems, processes and services. This role contributes to the delivery of practical process improvement initiatives across the employee lifecycle, helping enhance the efficiency, consistency and effectiveness of core activities such as performance and misconduct management. You will work closely with stakeholders to identify issues, analyse processes and support the design and implementation of user-friendly solutions that make it easier for managers and employees to navigate People and Culture services.

Using improvement methodologies, you will assist with developing tools and resources that build capability, including guidance materials, process documentation and manager-enabling solutions. The role requires strong written communication skills to translate policy and procedural requirements into clear, accessible information that supports self-service and understanding.

Success in this position relies on building positive working relationships across People and Culture, corporate and business teams, demonstrating accountability and consistently delivering high-quality work within agreed timeframes and governance frameworks.

Qualifications and experience 

• Sound understanding of employee lifecycle processes and HR service delivery.
• Tertiary qualifications in human resources, business, public administration or a related field are desirable.

Cultural Values 

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals. 

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals. 

What we offer 

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians. 

For further details please refer to Careers at the Department of Transport and Planning. 

Pre-employment checks and employment conditions  

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

Non-VPS applicants will be subject to a probation period of six months. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Wednesday, 25th February 2026.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions. 

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Mat Williams - Director, People Insights, Planning and Talent via Mat.williams@transport.vic.gov.au. 

Important Information: 

If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.