Title:  Project Support Officer

About us

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians. 

Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria’s transport, planning and land services for use by all. 

We foster a safe, inclusive and constructive place to work. 

People, Legal and Governance provides business enabling people, legal and corporate services functions, to drive a high-performance culture; timely and accessible legal advice and services; and to support integrated operations and portfolio wide programs.

About the role

There are 2 x Ongoing full time positions available

The Project Support Officer role sits within the People Change and Engagement branch of People and Culture and is responsible for providing high level business administration and support services to the branch. This support will facilitate effective project management and delivery, and administration of business systems and applications for critical service delivery. 

The role will support all members of the team in a diverse range of administrative duties, with a lens to identifying opportunities for improvements and efficiencies across the branch.

Key Selection Criteria

To be successful in this role, the ideal candidate will demonstrate strong collaborative capability, working effectively across teams to support others, share information, and resolve complex issues. They will apply critical thinking and sound judgement to interpret guidelines, solve problems, and deliver projects through clear planning, coordination, and monitoring, while continuously seeking opportunities to improve quality and efficiency. Success in the role also relies on digital and financial capability, with the ability to guide others in the use of systems and technology and oversee accurate financial operations and short-term forecasting to support effective service delivery.

To access the Position Description, please click here

Position accountabilities

• Provide high-level business and change administration support, including tracking milestones, maintaining change materials and intranet content, managing the change mailbox, documenting alternative proposals, and responding to employee enquiries.
• Support the development and maintenance of change documentation, including reviewing workforce and position data, producing organisational charts, updating position descriptions, and preparing presentations and communications.
• Deliver high-level project support by developing and maintaining project management processes, documentation, monitoring, and reporting to support effective delivery.
• Work collaboratively across the branch to identify and implement improvements to key services, processes, and systems.
• Contribute to divisional and branch projects that support best-practice people change policies, processes, and programs, and undertake other duties as required in line with legislation and classification.

Qualifications and experience

• Mandatory: Demonstrated experience in providing project and business support in a dynamic and complex organisational setting
• Desirable:Demonstrated understanding and knowledge of Victorian public sector business systems processes and structures

Culture Value

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.

What we offer

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.

Applications close at 11.59pm on Thursday, 29 January 2026

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Julie Cooke, Manager, Change Projects Coordination at julie.cooke@transport.vic.gov.au

Important Information:

• If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.