Title:  Senior Advisor, Employee Experience

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.   

About the role 

This is a Fixed Term Position until 30 April 2029

The Senior Advisor, Employee Experience leads the People Division’s approach to policy governance, knowledge management and employee self-service. The role ensures People policies, procedures, guidance and digital content are clear, consistent, accessible and easy to use, helping employees and leaders confidently find and apply information.

The role establishes governance, standards and frameworks for People content across existing and future digital channels. It leads the ongoing optimisation of knowledge and content within these channels, supporting effective self-service, consistent service delivery and future AI-enabled support. It works collaboratively across the People Division to continuously improve the employee experience and build self-service capability.

What we’re looking for 

You’re someone who: 

• Creates clear, accessible and meaningful experiences by translating complex information into content that employees can easily find, understand and use.
• Has expertise in knowledge management, content governance and human-centred design, with experience embedding sustainable practices and standards.
• Uses employee feedback, service data and insights to identify opportunities and drive continuous improvement.
• Builds strong partnerships across the organisation, influencing stakeholders and bringing people together to deliver better outcomes.
• Thrives in collaborative environments, leading pieces of work, sharing knowledge and delivering results through others.
• Is curious, proactive and focused on making services simpler, better and more effective for employees and leaders.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Relevant tertiary qualification.
• Experience developing communications across channels and audiences, simplifying complex information into clear, practical guidance (mandatory).
• Experience applying human-centred or service design principles and working with digital knowledge management platforms (desirable).

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.  

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Thursday, 8 October 2026. 

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Kelly Vandrine, Senior Manager, People Performance and Strategy, at Kelly.vandrine@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.