Title:  Senior Advisor, People Experience

Requisition ID:  10345
Work Type:  Fixed Term Full Time
Fixed Term Period:  Not Applicable
Location:  Melbourne - CBD
Date Posted:  31 Mar 2026

VIDA Roads

VPS 5 Senior Advisor, People Experience

 

  • Hybrid working environment. 
  • 2 years fixed term, VPS 5 $113,022 - $136,747 + super & benefits. 
  • This role will be located at 180 Lonsdale St. 

 

About VIDA ROADS

 

VIDA Roads is delivering a massive investment in the state’s roads.  We’re delivering major new road projects across metropolitan Melbourne and regional Victoria while improving the roads people rely on every day.

 

The West Gate Tunnel Project will give Melbourne a second freeway link between the west and the city – providing a much-needed alternative to the West Gate Bridge and a vital second river crossing.

 

North East Link will fix the missing link in Melbourne’s freeway network with new 6.5 km tunnels from Watsonia to Bulleen. We’re also overhauling the Eastern Freeway and completing the M80 Ring Road at Greensborough.

 

Road Programs are also delivering dozens of new roads, bridges, road widening projects and major freeway upgrades.

 

Come and be a part of our centre of roads excellence.

 

Join us in building better connections for Victoria by:

 

  1. Contributing to the design and implementation of the P&C Tiered Service Delivery Model, including development of service standards, workflows and user experience improvements.
  2. Leading the People Experience components of establishing a centralised P&C support system, including building and testing content and workflows within ServiceNow.
  3. Designing and optimising self-service tools, guides and resources across the Intranet Manager Hub and Enboarder to improve accessibility and user capability.
  4. Researching, designing, delivering and evaluating workforce capability, learning and development, and culture initiatives across the employee lifecycle, including leadership development, talent management, performance management, employee engagement, reward and recognition, and organisation-wide cultural programs. 
  5. Evaluating and reporting on programs, learning outcomes and initiatives using workforce data, insights and performance metrics to support continuous improvement, accountability and evidence-based decision-making.

 

Reporting to the Manager, People Experience, this role is responsible for the design and delivery of organisational development, culture and capability initiatives aligned to VIDA Road’s strategic objectives.

A key focus of this role is supporting the design and implementation of the People & Capability (P&C) Tiered Service Delivery Model. As the People Experience lead for priority projects within the model, the role will contribute to establishing a centralised P&C support system (including ServiceNow content and workflows) and optimising self-service tools across the Intranet Manager Hub and Enboarder to improve employee and manager experience.

The Senior Advisor, People Experience works closely with the People and Capability team to ensure solutions are fit for purpose and support a positive and inclusive workplace culture.

 

About You

 

  • Relevant tertiary qualification in Human Resource Management or Business is desirable. 
  • Experience working in an organisational development and/or learning team providing general project support.
  • Experience with ServiceNow Systems and digital capability to configure and maintain digital platforms to support service delivery.
  • Experience translating service strategy into clear processes, workflows and service standards that enable consistent and efficient outcomes with the ability to apply continuous improvement to enhance service quality and user experience.

 

This opportunity is a 2 year fixed-term.

 

For more details about this opportunity, please take a look at the Position Description here.

 

What can we offer you?

 

We are committed to creating a workplace that inspires and engages you – we want you to be a powerful contributor to this wonderfully diverse and dynamic organisation. Our offering continues to grow but here 
is what we already have in store for you:

 

  • VIDA Roads welcomes flexible working arrangements.
  • Access to annual health checks, including skins checks and flu shots.
  • Access low-cost gym memberships for yourself and family at over 200 facilities via Fitness Passport.
  • Access to Thrive Gateway, our employee benefits platform is your once stop shop for wellbeing as well as savings and discounts at hundreds of retailers.
  • We're committed to supporting our team members and their families in improving mental health and wellbeing. Our Employee Assistance Program (EAP) provides confidential counselling and advice for our team members and their families for work and personal issues.
  • Annual salary increases and incremental performance-based payments over the course of your employment.
  • Leave loading of 17.5% payment on top of your base salary when you take annual leave and ability to purchase additional leave.

 

VIDA Road’s commitment to Gender Equality

 

  • As part of VIDA Road’s commitment to diversity and inclusion, we are making gender equality a key priority at VIDA Roads.
  • We are actively looking to attract and promote women into non- traditional roles and putting support structures in place to help them succeed,
  • As part of part of our commitment to diversity and inclusion, VIDA Roads has launched a Gender Equality Action Plan – a blueprint for improvement and our progress will be tracked annually.  Watch Dian, one of our talented Senior Project Managers share her thoughts on why diversity is important and what involvement she has had in the VIDA Roads Gender Equality Action plan!

 

Need more information?

Sharon Hatton – Business Partner, Talent Acquisition – Sharon.hatton@vida.vic.gov.au

 

How to Apply

 

If this sounds like the opportunity for you, apply now via the ‘Apply’ button and follow the prompts. Applications to include a CV and preferably Cover Letter and will not be accepted via email. There is no need to provide any type of response to Key Selection Criteria separately, but we do encourage you to outline relevant experience and motivation for applying in your cover letter.

 

The successful candidate will be required to undergo pre-employment checks which include a national 
police check and misconduct screening.

 

To be part of something meaningful and leave a positive legacy connecting Victorian communities, 
apply for a role with us today.